Patient Care Coordinator - Front Desk
Mountain Land Physical Therapy Partners · West Jordan, UT
- On site
- Full-time
- $37,440 / year
- West Jordan, UT
Job highlights
- Manage patient schedules and payments.
- Create a welcoming clinic environment.
- Provide exceptional customer service.
- Ensure HIPAA compliance.
- Opportunity for career growth.
About the role
Patient Care Coordinator - Front Desk
Mountain Land Physical Therapy is hiring a friendly, organized, and tech-savvy Patient Care Coordinator to join our outpatient physical therapy team. In this front desk medical office role, you’ll manage patient scheduling and payment collection, while creating a welcoming clinic environment. This position includes full training and mentorship, which is ideal for both experienced medical receptionists and those new to healthcare.
What You’ll Do
- Greet and check in patients, creating a friendly and professional first impression
- Manage physical therapists' schedules using our scheduling software
- Collect co-pays, co-insurance, deductibles, and private payments at time of service
- Answer phones and respond to emails with exceptional customer service
- Maintain HIPAA compliance and confidentiality in all patient interactions
- Keep the front desk and waiting area organized, efficient, and welcoming
- Assist with medical record updates and administrative tasks
What We’re Looking For
- Previous front office, medical receptionist, or customer service experience preferred
- Comfort using Microsoft Office and learning a scheduling software
- Strong communication and multitasking skills
- Friendly, team-oriented personality with a professional demeanor
- Willingness to learn and grow in a healthcare setting
Why Join Us
- Supportive team culture with mentorship at every stage of your career
- Room to grow into roles in medical billing, office management, or clinic operations
- Work that makes a difference by helping patients on their journey to recovery
Requirements
- High school diploma or equivalent
- Friendly, professional communication skills
- Comfortable using computers and learning new software
- Able to multitask in a fast-paced clinic
- Reliable and punctual
- Customer service or office experience preferred
Key skills/competency
- Patient Care Coordinator
- Front Desk
- Medical Office
- Customer Service
- Scheduling Software
- HIPAA Compliance
- Administrative Tasks
- Communication Skills
- Teamwork
- Healthcare Setting
Skills & topics
- Patient Care Coordinator
- Front Desk
- Medical Receptionist
- Customer Service
- Healthcare Administration
- Scheduling
- HIPAA
- Office Management
- Administrative Assistant
- Utah Jobs
How to get hired
- Tailor your resume: Highlight patient care, scheduling, and customer service experience.
- Craft a compelling cover letter: Express your enthusiasm for healthcare and Mountain Land Physical Therapy.
- Prepare for interviews: Practice answering questions about customer service and multitasking.
- Showcase your skills: Emphasize your tech-savviness and friendly demeanor during the interview.
Technical preparation
Practice using scheduling software.,Familiarize with Microsoft Office suite.,Understand HIPAA regulations.,Review basic medical billing terms.
Behavioral questions
How do you handle difficult patients?,Describe a time you multitasked successfully.,How do you ensure patient confidentiality?,Why are you interested in healthcare?
Frequently asked questions
- What is the typical interview process for a Patient Care Coordinator at Mountain Land Physical Therapy?
- The interview process for a Patient Care Coordinator at Mountain Land Physical Therapy typically involves an online application, followed by a 15-30 minute virtual interview. If successful, you'll proceed to an in-person interview for 30-45 minutes to meet the team. Finally, an offer and training will follow.
- Does Mountain Land Physical Therapy offer training for new Patient Care Coordinators?
- Yes, Mountain Land Physical Therapy offers full training and mentorship for their Patient Care Coordinators. This is beneficial for both individuals with prior medical reception experience and those new to the healthcare field.
- What are the main responsibilities of a Patient Care Coordinator at Mountain Land Physical Therapy?
- As a Patient Care Coordinator, your main responsibilities include greeting and checking in patients, managing therapist schedules, collecting payments, answering phones and emails, maintaining HIPAA compliance, and assisting with administrative tasks to ensure a smooth clinic operation.
- What kind of experience is preferred for the Patient Care Coordinator role at Mountain Land Physical Therapy?
- While not strictly required, previous front office, medical receptionist, or customer service experience is preferred for the Patient Care Coordinator role. Comfort with Microsoft Office and the ability to learn scheduling software are also beneficial.
- What career growth opportunities are available at Mountain Land Physical Therapy for a Patient Care Coordinator?
- Mountain Land Physical Therapy offers opportunities for growth within the company. Patient Care Coordinators can advance into roles such as medical billing, office management, or clinic operations, supported by a strong mentorship program.