Senior Technical Success Manager
Snyk · NAMER
- Hybrid
- Full-time
- $133,750 / year
- NAMER
Job highlights
- Manage top enterprise customer strategies and adoption.
- Build trusted relationships with engineering leaders.
- Design customized onboarding and security programs.
- Advocate customer needs internally to influence roadmaps.
- Demonstrate ROI and identify expansion opportunities.
About the role
About Snyk
Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world.About the Role: Senior Technical Success Manager
As a Senior Technical Success Manager, you will be the strategic heartbeat for our top-tier enterprise customers. You won't just support software adoption; you will architect the vision for how Fortune 100 companies secure their development lifecycles in the AI era. You’ll be the trusted advisor who turns "security" from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development.What You’ll Do
- Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
- Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention.
- Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products.
- Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
- Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities.
- Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.
What You Bring
- 5+ years of experience in a customer-facing technical role, successfully engaging with executives and technologists to solve business problems with advanced technologies.
- Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America.
- Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
- Experience leading technical or engineering programs with a proven record of thought leadership and business case development.
- Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives.
- Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.
It’d Be Awesome If You Also…
- Have a developer background, coding experience, or deep familiarity with modern DevOps environments.
- Possess prior experience in a direct or matrixed role leading technical transformation project teams.
- Have a history of problem-solving and innovation in developing technology programs.
- Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience.
- Enjoy translating complex technical wins into clear business value—you love a good success story!
Compensation & Benefits
Annual Base Salary Range: $119,000- 148,750. Target Commission Range: $21,000- 26,250 (at 100% attainment of sales). Snyk is committed to equal pay for equal work and carefully considers a wide range of compensation factors. Actual compensation may vary based on prior experience, skills, location, internal equity, and other job-related factors. Our Total Rewards program includes, but is not limited to 401(k) retirement plan, paid time off, health, dental, and vision insurance.We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. Benefits & Programs: Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role. Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development. Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers. Health benefits, employee assistance plans, and annual wellness allowance. Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances.
Key skills/competency
- Technical Success Management
- Application Security
- DevSecOps
- Enterprise Account Management
- Customer Relationship Management
- Snyk Products
- Technical Consulting
- Strategic Planning
- Risk Mitigation
- Data-Driven Analysis
Skills & topics
- Senior Technical Success Manager
- Technical Success
- Customer Success
- Application Security
- DevSecOps
- Enterprise Sales
- Snyk
- AI Security
- Developer Security
- Cloud Security
How to get hired
- Tailor your resume: Highlight experience with enterprise clients, DevSecOps, and Snyk's product suite.
- Showcase technical acumen: Emphasize your ability to solve complex technical challenges and engage with executives.
- Prepare for behavioral questions: Focus on your experience with change management and data-driven analysis.
- Research Snyk's values: Align your application and interview responses with their One Team, Care Deeply, Customer Centric, and Forward Thinking principles.
- Demonstrate passion: Articulate your enthusiasm for secure AI development and empowering developers.
Technical preparation
Master Snyk's product suite and features.,Understand DevSecOps principles and workflows.,Practice explaining complex technical concepts simply.,Prepare to discuss common security tools and integrations.
Behavioral questions
Describe a time you influenced an executive.,How do you manage customer expectations?,Share an example of driving change management.,How do you use data to demonstrate value?
Frequently asked questions
- What are the key responsibilities of a Senior Technical Success Manager at Snyk?
- As a Senior Technical Success Manager at Snyk, your primary responsibilities include orchestrating strategic visions for enterprise customers, building trusted relationships with engineering and security leaders, designing customized onboarding programs, advocating for customer needs internally, and demonstrating ROI through data-driven reviews to identify expansion opportunities.
- What technical background is required for the Senior Technical Success Manager role at Snyk?
- The role requires a strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code). Experience leading technical or engineering programs is also crucial. A developer background or deep familiarity with modern DevOps environments is considered a plus.
- How does Snyk support career growth for a Senior Technical Success Manager?
- Snyk emphasizes a 'One Team' approach and provides opportunities to influence product roadmaps by advocating for customer needs. The company also offers a Total Rewards program including professional development and learning time, supporting continuous growth.
- What is the expected experience level for this Senior Technical Success Manager position?
- Candidates are expected to have at least 5 years of experience in a customer-facing technical role, specifically engaging with executives and technologists to solve business problems with advanced technologies, particularly within the Enterprise (Fortune 100) space in North America.
- How does Snyk approach compensation for the Senior Technical Success Manager role?
- Snyk offers a competitive compensation package including an annual base salary range of $119,000-$148,750 and a target commission range of $21,000-$26,250. Actual compensation depends on factors like experience, skills, and location. They are committed to equal pay for equal work.
- What kind of customer interactions can I expect as a Senior Technical Success Manager at Snyk?
- You will be engaging with top-tier enterprise customers, specifically Fortune 100 companies in North America. This involves building trusted relationships with leaders in their engineering and security organizations, and acting as a strategic advisor for their application security workflows.
- Does Snyk offer remote work options for the Senior Technical Success Manager role?
- The job description mentions experience with customers in North America and doesn't explicitly state remote work. However, Snyk's benefits mention flexible working hours and work-from-home allowances, suggesting a potential for hybrid or flexible arrangements depending on the specific team and location.
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