Staff Technical Success Manager (Central)
Snyk · NAMER
- Hybrid
- Full-time
- $133,750 / year
- NAMER
Job highlights
- Manage enterprise customer strategies and security lifecycles.
- Build trusted relationships with engineering and security leaders.
- Design custom onboarding for specific security goals.
- Advocate for customer needs to internal teams.
- Demonstrate ROI and identify expansion opportunities.
About the role
About Snyk
Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud.
Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world.
Why this role?
As a Staff Technical Success Manager, you will be the strategic heartbeat for our top-tier enterprise customers. You won't just support software adoption; you will architect the vision for how Fortune 100 companies secure their development lifecycles in the AI era. You’ll be the trusted advisor who turns "security" from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development.
What You’ll Do
- Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
- Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention.
- Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products.
- Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
- Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities.
- Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.
What You Bring
- 5+ years of experience in a customer-facing technical role, successfully engaging with executives and technologists to solve business problems with advanced technologies.
- Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America.
- Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
- Experience leading technical or engineering programs with a proven record of thought leadership and business case development.
- Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives.
- Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.
It’d Be Awesome If You Also…
- Have a developer background, coding experience, or deep familiarity with modern DevOps environments.
- Possess prior experience in a direct or matrixed role leading technical transformation project teams.
- Have a history of problem-solving and innovation in developing technology programs.
- Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience.
- Enjoy translating complex technical wins into clear business value—you love a good success story!
Compensation & Benefits
Annual Base Salary Range: $119,000- 148,750
Target Commission Range: $21,000- 26,250 (at 100% attainment of sales)
Snyk is committed to equal pay for equal work and carefully considers a wide range of compensation factors. Actual compensation may vary based on prior experience, skills, location, internal equity, and other job-related factors. Our Total Rewards program includes, but is not limited to 401(k) retirement plan, paid time off, health, dental, and vision insurance.
We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits & Programs
- Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
Key skills/competency
- Technical Success Management
- Enterprise Customer Relations
- Application Security
- DevSecOps
- Relationship Building
- Strategic Planning
- Product Adoption
- Risk Mitigation
- Data Analysis
- Customer Advocacy
Skills & topics
- Technical Success Manager
- Customer Success
- Application Security
- DevSecOps
- Enterprise
- AI Security
- Software Development
- Relationship Management
- Technical Advisor
- Fortune 100
How to get hired
- Tailor your resume: Highlight your 5+ years in customer-facing technical roles, executive engagement, and Fortune 100 experience. Emphasize your knowledge of developer/application security tools and workflows like GitHub and Jenkins.
- Craft a compelling cover letter: Showcase your passion for helping customers navigate DevSecOps transformations and your ability to turn security into an enabler. Mention specific successes in leading technical programs.
- Prepare for technical discussions: Be ready to discuss your experience with advanced technologies and how you've solved business problems for enterprise clients. Familiarize yourself with Snyk's products and their role in AI security.
- Demonstrate strategic thinking: Articulate your approach to orchestrating long-term visions and strategies for customers, and how you use data to drive business value and ROI.
- Research Snyk's values: Align your responses with Snyk's core values: One Team, Care Deeply, Customer Centric, and Forward Thinking.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for the Staff Technical Success Manager role at Snyk?
- The annual base salary range for the Staff Technical Success Manager position at Snyk is between $119,000 and $148,750. Additionally, there is a target commission range of $21,000 to $26,250 at 100% attainment. Actual compensation may vary based on experience, skills, location, and other factors.
- What kind of experience is essential for the Staff Technical Success Manager at Snyk?
- Snyk requires at least 5 years of experience in a customer-facing technical role, specifically with enterprise clients (Fortune 100) in North America. Strong knowledge of developer or application security tools and workflows, such as GitHub, Jira, or Jenkins, is crucial. Experience leading technical or engineering programs is also a key requirement.
- What are Snyk's core values that a candidate should be aware of?
- Snyk builds its company culture on four core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. Candidates are encouraged to understand and demonstrate how their approach aligns with these values in their applications and interviews.
- What does Snyk do in the field of AI and software development?
- Snyk is a leader in secure AI software development. They provide an AI-native Developer Security Platform that helps developers find, fix, and prevent vulnerabilities across their code, dependencies, containers, and cloud environments, ensuring secure development practices in the AI era.
- Does Snyk offer remote work options for this Staff Technical Success Manager role?
- The job description mentions experience with customers in North America and does not explicitly state remote work for this role. However, Snyk does offer flexible working hours and work-from-home allowances as part of their benefits, suggesting a flexible approach to work arrangements.
- What kind of benefits does Snyk provide to its employees?
- Snyk offers a comprehensive Total Rewards program, including a 401(k) retirement plan, paid time off, health, dental, and vision insurance. They also provide flexible working hours, work-from-home allowances, generous vacation and wellness time off, 100% paid parental leave, and annual wellness allowances.
- How can I best prepare for an interview for the Staff Technical Success Manager position at Snyk?
- To prepare for the Staff Technical Success Manager interview at Snyk, focus on articulating your strategic approach to customer success, your experience with enterprise-level security challenges, and your understanding of DevSecOps workflows. Be ready to provide data-backed examples of how you've driven value and ROI for customers. Also, demonstrate your alignment with Snyk's core values.
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