Customer Service Representative
SBM Management Services, LP · Beaverton, OR
- On site
- Part-time
- $17 / year
- Beaverton, OR
Job highlights
- Perform janitorial duties for cleanliness and sanitation.
- Operate cleaning equipment and maintain assigned areas.
- Comply with safety rules and company procedures.
- Strong communication and teamwork skills required.
- Weekend shift available with competitive hourly pay.
About the role
Customer Service Representative
Job Overview
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.- Perform janitorial duties
- Perform all duties listed on the daily schedule
- Operate motorized cleaning equipment
- Maintain daily upkeep of assigned area
- Report incidents and hazardous conditions to supervisor
- Comply with safety rules, policies, and procedures
- Perform work assignments in a team with other employees
- Perform repetitive tasks
- Maintain clean work area
- Follow all protocols, company procedures, policies, and rules
- Take direction and respond to supervision
- Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
- Fill in during staff shortage
- Support shift lead in completing punch-list items
- Use proper personal protective equipment
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Understand reporting systems, and of the environment
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.- Education and/or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
- Certificates, Licenses, Registrations: May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.
Knowledge, Skills, And Abilities
- Bilingual a plus
- Ability to read and interpret instructions, procedures, manuals, and other documents
- Strong verbal and written communication skills.
- Knowledge of cleaning methods and equipment and willing to share with team.
- Knowledge of the upkeep and care of the cleaning equipment.
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities
This position has no supervisory responsibilities.Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Compensation And Shift
Saturday-Sunday 7:30am-11:30am $16.15-$17.15 per hour.Benefits
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.Key skills/competency
- Customer Service
- Janitorial Duties
- Cleaning Equipment Operation
- Safety Compliance
- Teamwork
- Communication Skills
- Problem Solving
- Time Management
- Attention to Detail
- Professionalism
Skills & topics
- Customer Service Representative
- Janitorial
- Cleaning
- Sanitation
- Facility Maintenance
- Customer Satisfaction
- Teamwork
- Safety Compliance
- Weekend Shift
- Entry Level
How to get hired
- Tailor your resume: Highlight cleaning experience, safety compliance, and customer service skills relevant to the Customer Service Representative role.
- Emphasize qualifications: Clearly state any relevant certifications (driver's license, forklift) and bilingual abilities in your application.
- Showcase soft skills: Demonstrate your ability to take direction, work in a team, and communicate professionally in your application and interview.
- Prepare for the interview: Be ready to discuss your understanding of cleaning methods, equipment, and customer satisfaction.
- Visit the company website: Explore www.sbmmanagement.com/careers for insights into SBM's culture and benefits.
Technical preparation
Familiarize yourself with cleaning methods and equipment.,Understand safe chemical and compound usage.,Practice operating motorized cleaning equipment.,Review safety protocols and procedures.
Behavioral questions
Describe a time you worked effectively in a team.,How do you handle reporting incidents or hazards?,Explain your approach to customer satisfaction.,How do you manage repetitive tasks efficiently?
Frequently asked questions
- What are the primary responsibilities of a Customer Service Representative at SBM Management Services?
- The primary responsibilities of a Customer Service Representative at SBM Management Services involve performing janitorial duties to ensure the cleanliness and sanitation of assigned areas, operating cleaning equipment, maintaining daily upkeep, and reporting any incidents or hazardous conditions to a supervisor.
- What is the required education or experience for the Customer Service Representative position?
- No specific education is required. SBM Management Services prefers candidates with 3-6 months of training or experience in a similar role, or an equivalent combination of education and experience for the Customer Service Representative position.
- Are there any specific certifications needed for the Customer Service Representative role?
- While not always mandatory, a valid driver's license, completed safety and task training certifications, and forklift certification may be required for the Customer Service Representative role at SBM Management Services.
- What are the working hours for the Customer Service Representative position?
- The Customer Service Representative position has a specific shift: Saturday and Sunday from 7:30 AM to 11:30 AM.
- What is the hourly pay rate for a Customer Service Representative at SBM Management Services?
- The hourly pay rate for a Customer Service Representative at SBM Management Services ranges from $16.15 to $17.15.
- Does SBM Management Services offer benefits for its employees?
- Yes, SBM Management Services offers comprehensive benefit packages. More information can be found on their website at www.sbmmanagement.com/careers.
- Is being bilingual a requirement for the Customer Service Representative role?
- Being bilingual is a plus for the Customer Service Representative role at SBM Management Services, but it is not a strict requirement.
- What physical demands are expected of a Customer Service Representative?
- Customer Service Representatives must be able to lift and/or move up to 35 pounds. The role also involves frequent sitting, talking, and listening, with reasonable accommodations available for individuals with disabilities.
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