Customer Service Representative
SBM Management Services, LP · Palmetto, GA
- On site
- Full-time
- $40,000 / year
- Palmetto, GA
Job highlights
- Perform janitorial duties and maintain cleanliness.
- Operate cleaning equipment and follow schedules.
- Report incidents and comply with safety rules.
- Work collaboratively with team members.
- Communicate professionally with supervisors and customers.
About the role
Customer Service Representative
Job Overview
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be found here.- Perform janitorial duties
- Perform all duties listed on the daily schedule
- Operate motorized cleaning equipment
- Maintain daily upkeep of assigned area
- Report incidents and hazardous conditions to supervisor
- Comply with safety rules, policies, and procedures
- Perform work assignments in a team with other employees
- Perform repetitive tasks
- Maintain clean work area
- Follow all protocols, company procedures, policies, and rules
- Take direction and respond to supervision
- Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
- Fill in during staff shortage
- Support shift lead in completing punch-list items
- Use proper personal protective equipment
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Understand reporting systems, and of the environment
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.- Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
- Certificates, Licenses, Registrations: May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.
Knowledge, Skills, And Abilities
- Bilingual a plus
- Ability to read and interpret instructions, procedures, manuals, and other documents
- Strong verbal and written communication skills.
- Knowledge of cleaning methods and equipment and willing to share with team.
- Knowledge of the upkeep and care of the cleaning equipment.
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities
This position has no supervisory responsibilities.Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Compensation And Shift
Monday - Friday: 1:00 pm - 9:30pm (Sunday 4 hours Overtime) $15.50-$16.50 per hourBenefits
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.Key skills/competency
- Customer Service Representative
- Janitorial Duties
- Cleaning Equipment Operation
- Safety Compliance
- Teamwork
- Communication Skills
- Workplace Safety
- Customer Satisfaction
- Problem Reporting
- Professional Appearance
Skills & topics
- Customer Service Representative
- Janitorial
- Cleaning
- Sanitation
- Maintenance
- Operations
- Customer Satisfaction
- Teamwork
- Safety
- Facilities Management
How to get hired
- Tailor your resume: Highlight janitorial, cleaning, and customer service experience. Use keywords from the job description.
- Craft a strong cover letter: Express your understanding of SBM's commitment to cleanliness and customer satisfaction.
- Prepare for the interview: Be ready to discuss your experience with cleaning equipment, safety protocols, and teamwork.
- Showcase your communication skills: Emphasize your ability to interact professionally with supervisors and customers.
- Demonstrate reliability: Highlight your ability to follow schedules and report for shifts consistently.
Technical preparation
Review cleaning methods and equipment.,Understand chemical safety and usage.,Practice operating motorized cleaning equipment.,Familiarize with safety protocols and PPE.
Behavioral questions
Describe a time you handled a difficult customer.,How do you prioritize tasks on a daily schedule?,Explain your approach to maintaining a clean workspace.,How do you contribute to a positive team environment?
Frequently asked questions
- What are the primary responsibilities of a Customer Service Representative at SBM Management Services, LP?
- The primary responsibilities include performing janitorial duties, maintaining the cleanliness and sanitation of assigned areas, operating cleaning equipment, adhering to daily schedules, and reporting any incidents or hazardous conditions to a supervisor. The role also involves teamwork, following company protocols, and professional communication.
- What qualifications are needed for the Customer Service Representative role?
- While no specific education is required, 3-6 months of training or experience in a related field is preferred. A valid driver's license, completed safety training, and potentially forklift certification may be necessary. Strong verbal and written communication skills, along with knowledge of cleaning methods and chemicals, are essential.
- Is this a bilingual position, and are bilingual skills required for the Customer Service Representative role?
- Bilingual skills are listed as a 'plus' for the Customer Service Representative position, indicating they are advantageous but not strictly required. Strong verbal and written communication skills in English are essential.
- What is the shift and compensation for the Customer Service Representative position?
- The shift is Monday to Friday, from 1:00 pm to 9:30 pm, with potential for 4 hours of overtime on Sundays. The compensation ranges from $15.50 to $16.50 per hour.
- What kind of physical demands does the Customer Service Representative role involve?
- The role involves frequent sitting, talking, and listening. The employee must be able to lift and/or move up to 35 pounds. Reasonable accommodations can be made for individuals with disabilities to perform these essential functions.
- Does SBM Management Services, LP offer benefits for their Customer Service Representatives?
- Yes, SBM Management Services, LP offers comprehensive benefit packages. More information can be found on their website at www.sbmmanagement.com/careers.
- What is the company culture like at SBM Management Services, LP for a Customer Service Representative?
- SBM Management Services, LP prides itself on being an equal opportunity employer, committed to diversity and inclusion. They value professionalism, safety, and teamwork among their employees.
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