Customer Service Representative
SBM Management Services, LP · Los Angeles, CA
- On site
- Full-time
- $45,552 / year
- Los Angeles, CA
Job highlights
- Perform janitorial and cleaning duties.
- Operate cleaning equipment and maintain areas.
- Follow safety rules and company procedures.
- Communicate professionally with team and customers.
- Support team and fill in as needed.
About the role
Customer Service Representative
SBM Management Services, LP is seeking a Customer Service Representative to join their team. This position focuses on maintaining the cleanliness and sanitation of assigned areas.
Job Overview
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
Roles & Responsibilities
- Perform janitorial duties.
- Operate motorized cleaning equipment.
- Maintain daily upkeep of assigned area.
- Report incidents and hazardous conditions to supervisor.
- Comply with safety rules, policies, and procedures.
- Perform work assignments in a team with other employees.
- Maintain clean work area and follow all protocols.
- Take direction and respond to supervision.
- Communicate professionally with colleagues and customers.
- Fill in during staff shortages and support shift leads.
- Use proper personal protective equipment and maintain a professional appearance.
- Understand customer service and satisfaction principles.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education And/ Or Experience
No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
- May be required to have a valid driver’s license.
- Completed all safety and task training certification.
- May be required to be forklift certified.
Knowledge, Skills, And Abilities
- Bilingual skills are a plus.
- Ability to read and interpret instructions, procedures, manuals, and other documents.
- Strong verbal and written communication skills.
- Knowledge of cleaning methods and equipment, and willingness to share with the team.
- Knowledge of the upkeep and care of cleaning equipment.
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Benefits
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers.
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces.
Key skills/competency
- Customer Service
- Janitorial Duties
- Equipment Operation
- Safety Compliance
- Teamwork
- Communication Skills
- Cleaning Methods
- Chemical Handling
- Problem Solving
- Professionalism
Skills & topics
- Customer Service Representative
- Janitorial
- Cleaning
- Maintenance
- Facilities Management
- Teamwork
- Communication
- SBM Management Services
- Customer Satisfaction
- Safety Procedures
How to get hired
- Customize your resume: Highlight relevant experience in cleaning, janitorial services, or customer service. Quantify achievements where possible.
- Tailor your application: Emphasize your understanding of cleaning methods, equipment operation, and commitment to safety. Mention bilingual abilities if applicable.
- Prepare for the interview: Be ready to discuss your experience with cleaning compounds, equipment, and your approach to customer satisfaction. Showcase your teamwork and communication skills.
- Showcase your reliability: Demonstrate your ability to follow instructions, take direction, and maintain a professional appearance and conduct.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the working hours for a Customer Service Representative at SBM Management Services, LP?
- The Customer Service Representative position at SBM Management Services, LP operates on a Monday-Friday schedule from 9:00 AM to 5:30 PM.
- What is the pay rate for this Customer Service Representative role?
- The compensation for the Customer Service Representative role at SBM Management Services, LP ranges from $21.90 to $22.90 per hour.
- What are the main responsibilities of a Customer Service Representative at SBM?
- The main responsibilities include performing janitorial duties, operating cleaning equipment, maintaining assigned areas, reporting incidents, and ensuring cleanliness and sanitation.
- Does SBM Management Services, LP require specific education for this role?
- No specific education is required, but 3-6 months of training or experience is preferred, or an equivalent combination of education and experience.
- Are there any certifications required for the Customer Service Representative position?
- A valid driver's license, completed safety and task training certifications, and potentially forklift certification may be required.
- What skills are important for a Customer Service Representative at SBM?
- Strong verbal and written communication skills, knowledge of cleaning methods and chemicals, ability to interpret instructions, and bilingual abilities are highly valued.
- What is the physical demand of the Customer Service Representative job?
- Employees must be able to lift and/or move up to 35 pounds and will frequently be required to sit, talk, or listen.
- How can I learn more about SBM's benefits?
- You can find comprehensive information about SBM's benefit packages on their official website at www.sbmmanagement.com/careers.
- Is this Customer Service Representative role at SBM a team-oriented position?
- Yes, the role involves performing work assignments in a team with other employees and requires professional communication with co-workers and supervisors.
- What makes a candidate stand out for the Customer Service Representative role at SBM?
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