Customer Service Representative
SBM Management Services, LP · Lexington, MA
- On site
- Part-time
- $49,920 / year
- Lexington, MA
Job highlights
- Perform janitorial and cleaning duties.
- Operate cleaning equipment safely.
- Follow schedules and safety protocols.
- Communicate professionally with team and supervisor.
- Requires lifting up to 35 pounds.
About the role
Customer Service Representative
Job Overview
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Perform janitorial duties
- Perform all duties listed on the daily schedule
- Operate motorized cleaning equipment
- Maintain daily upkeep of assigned area
- Report incidents and hazardous conditions to supervisor
- Comply with safety rules, policies, and procedures
- Perform work assignments in a team with other employees
- Perform repetitive tasks
- Maintain clean work area
- Follow all protocols, company procedures, policies, and rules
- Take direction and respond to supervision
- Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
- Fill in during staff shortage
- Support shift lead in completing punch-list items
- Use proper personal protective equipment
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Understand reporting systems, and of the environment
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
- Certificates, Licenses, Registrations: May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.
Knowledge, Skills, And Abilities
- Bilingual a plus
- Ability to read and interpret instructions, procedures, manuals, and other documents
- Strong verbal and written communication skills.
- Knowledge of cleaning methods and equipment and willing to share with team.
- Knowledge of the upkeep and care of the cleaning equipment.
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Compensation And Shift
- On call: Saturday/Sunday: 7:00am-3:30pm
- $23.00-$24.00 per hour
Benefits
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
Key skills/competency
- Customer Service
- Janitorial Duties
- Cleaning Equipment Operation
- Safety Compliance
- Teamwork
- Verbal Communication
- Written Communication
- Problem Solving
- Time Management
- Professionalism
Skills & topics
- Customer Service Representative
- Janitorial
- Cleaning
- Sanitation
- Equipment Operation
- Safety Compliance
- Teamwork
- Communication
- SBM Management Services
- Customer Satisfaction
How to get hired
- Tailor your resume: Highlight janitorial experience, safety compliance, and communication skills.
- Showcase soft skills: Emphasize teamwork, problem-solving, and customer service aptitude.
- Prepare for interviews: Be ready to discuss your experience with cleaning equipment and safety.
- Visit company website: Explore SBM's benefits and company culture for insights.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Customer Service Representative at SBM Management Services, LP?
- The primary responsibilities include performing janitorial duties, operating cleaning equipment, maintaining assigned areas, reporting incidents, and adhering to safety policies. You will also work as part of a team and communicate professionally with colleagues and supervisors.
- What qualifications are needed for the Customer Service Representative role?
- While no specific education is required, 3-6 months of training or experience is preferred. A valid driver's license, forklift certification, and completion of safety training may be necessary. Strong verbal and written communication skills are essential.
- Is there an opportunity for advancement in this Customer Service Representative role?
- This position has no supervisory responsibilities. However, the role involves supporting shift leads and filling in during staff shortages, which can provide valuable experience and exposure within the company.
- What is the work schedule for this Customer Service Representative position?
- The role is on-call for Saturdays and Sundays, from 7:00 am to 3:30 pm. This offers a flexible schedule for specific weekend availability.
- What are the physical demands of the Customer Service Representative job?
- The job requires the ability to sit, talk, or listen frequently. You must also be able to lift and/or move up to 35 pounds. Reasonable accommodations are available for individuals with disabilities.
- Does SBM Management Services, LP offer benefits for this Customer Service Representative position?
- Yes, SBM offers comprehensive benefit packages. You can find more information about these benefits on the SBM Management Services website.
- What are the key skills for a Customer Service Representative at SBM?
- Key skills include knowledge of cleaning methods and equipment, safe use of chemicals, strong communication, teamwork, professionalism, and the ability to follow instructions and protocols.
- Is being bilingual beneficial for this Customer Service Representative role?
- Yes, being bilingual is considered a plus for this Customer Service Representative position, likely aiding in communication with a diverse team and customer base.
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