Customer Service Representative
SBM Management Services, LP · La Vergne, TN
- On site
- Part-time
- $33,280 / year
- La Vergne, TN
Job highlights
- Perform janitorial duties for assigned areas.
- Operate cleaning equipment safely and efficiently.
- Report incidents and hazardous conditions.
- Collaborate with team members effectively.
- Ensure customer satisfaction through cleanliness.
About the role
Job Overview
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Perform janitorial duties
- Perform all duties listed on the daily schedule
- Operate motorized cleaning equipment
- Maintain daily upkeep of assigned area
- Report incidents and hazardous conditions to supervisor
- Comply with safety rules, policies, and procedures
- Perform work assignments in a team with other employees
- Perform repetitive tasks
- Maintain clean work area
- Follow all protocols, company procedures, policies, and rules
- Take direction and respond to supervision
- Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
- Fill in during staff shortage
- Support shift lead in completing punch-list items
- Use proper personal protective equipment
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Understand reporting systems, and of the environment
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
- Certificates, Licenses, Registrations: May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.
Knowledge, Skills, And Abilities
- Bilingual a plus
- Ability to read and interpret instructions, procedures, manuals, and other documents
- Strong verbal and written communication skills.
- Knowledge of cleaning methods and equipment and willing to share with team.
- Knowledge of the upkeep and care of the cleaning equipment.
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Compensation And Shift
- Monday- Friday: 6:00am-10:00pm
- $15.00-$16.00 per hour
Benefits
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
Key skills/competency
- Customer Service
- Janitorial Duties
- Equipment Operation
- Safety Compliance
- Teamwork
- Communication Skills
- Problem Solving
- Time Management
- Attention to Detail
- Customer Satisfaction
Skills & topics
- Customer Service Representative
- Janitorial
- Cleaning
- Sanitation
- Equipment Operation
- Safety
- Teamwork
- Communication
- Customer Satisfaction
- SBM Management Services
How to get hired
- Tailor your resume: Highlight janitorial experience, equipment operation, and customer service skills.
- Address qualifications: Emphasize any relevant training, certifications, or bilingual abilities.
- Showcase soft skills: Demonstrate communication, teamwork, and problem-solving abilities in your application.
- Prepare for interviews: Be ready to discuss your understanding of safety protocols and customer service.
- Understand company values: Align your responses with SBM's commitment to equal opportunity and employee well-being.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the main responsibilities of a Customer Service Representative at SBM Management Services, LP?
- As a Customer Service Representative at SBM Management Services, LP, your primary responsibility is to ensure the cleanliness and sanitation of assigned areas. This includes performing janitorial duties, operating cleaning equipment, maintaining daily upkeep, reporting any incidents or hazardous conditions, and working effectively within a team to ensure customer satisfaction.
- What qualifications are needed for the Customer Service Representative role at SBM?
- SBM Management Services, LP does not require a specific education level, but 3-6 months of training or experience in a similar role is preferred. A valid driver's license, completed safety training certifications, and potential forklift certification may also be required. Strong communication skills and knowledge of cleaning methods and chemicals are essential.
- Is being bilingual a requirement for the Customer Service Representative position?
- While not a strict requirement, being bilingual is a plus for the Customer Service Representative role at SBM Management Services, LP. Strong verbal and written communication skills are essential for interacting professionally with leads, supervisors, co-workers, managers, and customers.
- What is the work schedule and compensation for this role?
- The Customer Service Representative position at SBM Management Services, LP typically operates Monday through Friday, with shifts potentially falling between 6:00 am and 10:00 pm. The hourly pay rate is between $15.00 and $16.00.
- Does SBM Management Services, LP offer benefits for Customer Service Representatives?
- Yes, SBM Management Services, LP offers comprehensive benefit packages. You can find more detailed information about their benefits by visiting the SBM careers website at www.sbmmanagement.com/careers.
- What is the physical demand of the Customer Service Representative job?
- The role involves frequent sitting, talking, and listening, as well as the ability to lift and/or move up to 35 pounds. While reasonable accommodations can be made for individuals with disabilities, the job requires a certain level of physical capability to perform essential functions.
- How does SBM Management Services, LP approach equal employment opportunity for this role?
- SBM Management Services, LP is committed to equal employment opportunity and is proud to be an equal opportunity workplace. They do not discriminate based on race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or any other legally protected status.
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