Customer Service Representative
SBM Management Services, LP · Lexington, MA
- On site
- Part-time
- $49,920 / year
- Lexington, MA
Job highlights
- Responsible for cleanliness and sanitation of assigned areas.
- Perform janitorial duties and operate cleaning equipment.
- Follow daily schedules and safety procedures.
- Communicate professionally with team and supervisors.
- Requires physical ability to lift up to 35 pounds.
About the role
Customer Service Representative
Job Overview
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.- Perform janitorial duties
- Perform all duties listed on the daily schedule
- Operate motorized cleaning equipment
- Maintain daily upkeep of assigned area
- Report incidents and hazardous conditions to supervisor
- Comply with safety rules, policies, and procedures
- Perform work assignments in a team with other employees
- Perform repetitive tasks
- Maintain clean work area
- Follow all protocols, company procedures, policies, and rules
- Take direction and respond to supervision
- Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
- Fill in during staff shortage
- Support shift lead in completing punch-list items
- Use proper personal protective equipment
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Understand reporting systems, and of the environment
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.- Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
- Certificates, Licenses, Registrations: May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.
Knowledge, Skills, And Abilities
- Bilingual a plus
- Ability to read and interpret instructions, procedures, manuals, and other documents
- Strong verbal and written communication skills.
- Knowledge of cleaning methods and equipment and willing to share with team.
- Knowledge of the upkeep and care of the cleaning equipment.
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities
This position has no supervisory responsibilities.Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Compensation And Shift
On call: Saturday/Sunday: 7:00am-3:30pm $23.00-$24.00 per hourBenefits
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.Key skills/competency
Customer Service, Janitorial, Cleaning Equipment, Safety Procedures, Communication Skills, Teamwork, Problem-Solving, Time Management, Attention to Detail, ReliabilitySkills & topics
- Customer Service Representative
- Janitorial
- Cleaning
- Sanitation
- Facilities Maintenance
- Customer Service
- Teamwork
- Safety
- SBM Management Services
- On-call
How to get hired
- Customize your resume: Highlight relevant cleaning experience, safety training, and any bilingual skills to match the Customer Service Representative role.
- Emphasize reliability: Showcase your ability to follow schedules, take direction, and maintain a professional appearance.
- Demonstrate customer service: Provide examples of your communication skills and understanding of customer satisfaction in previous roles.
- Prepare for physical demands: Be ready to discuss your ability to perform tasks requiring lifting and standing for extended periods.
- Express interest in on-call availability: Clearly state your willingness and availability for Saturday/Sunday shifts.
Technical preparation
Familiarize with cleaning chemicals and equipment.,Review safety protocols and PPE usage.,Understand scheduling and reporting systems.,Practice operating motorized cleaning equipment.
Behavioral questions
Describe how you handle repetitive tasks.,How do you ensure customer satisfaction?,Explain your experience working in a team.,How do you respond to supervision and direction?
Frequently asked questions
- What are the primary responsibilities of a Customer Service Representative at SBM Management Services?
- As a Customer Service Representative at SBM Management Services, your primary responsibility is ensuring the cleanliness and sanitation of assigned areas. This involves performing janitorial duties, operating cleaning equipment, maintaining daily upkeep, and adhering to all safety protocols and company procedures.
- What qualifications are needed for the Customer Service Representative position at SBM?
- While no specific education is required, 3-6 months of training or experience in a related field is preferred. A valid driver's license, completed safety training, and potentially forklift certification may be necessary. Strong communication skills and knowledge of cleaning methods are also important.
- Is being bilingual an advantage for the Customer Service Representative role at SBM?
- Yes, being bilingual is considered a plus for the Customer Service Representative position at SBM Management Services. It can enhance communication with a diverse range of customers and team members.
- What are the physical requirements for a Customer Service Representative at SBM?
- The role requires the ability to lift and/or move up to 35 pounds. Employees will also be frequently required to sit, talk, or listen, and may need to stand for extended periods as part of their duties.
- What is the compensation for a Customer Service Representative at SBM Management Services?
- The hourly compensation for a Customer Service Representative at SBM Management Services ranges from $23.00 to $24.00. The role also includes on-call availability for Saturday/Sunday shifts.
- Does SBM Management Services offer benefits for their employees?
- Yes, SBM Management Services offers comprehensive benefit packages. More information about these benefits can be found on the SBM website at www.sbmmanagement.com/careers.
- What kind of work environment can I expect as a Customer Service Representative at SBM?
- The work environment involves performing janitorial duties and requires adherence to safety rules and company procedures. You will be working as part of a team and will need to communicate professionally with supervisors and colleagues.
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