Junior Customer Operations Analyst (f/m/d)
Moss · Berlin, Berlin, Germany
- On site
- Full-time
- €45,000 / year
- Berlin, Berlin, Germany
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Job highlights
- Support German customers via phone, chat, email.
- Gain deep FinTech product and business insights.
- Solve complex customer issues and improve processes.
- Collaborate with cross-functional teams.
- Ideal for recent graduates seeking operations growth.
About the role
Junior Customer Operations Analyst
At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success.
We are hiring a Customer Operations Analyst (f/m/d) to join our Operations team in Berlin. This is an entry-level / graduate role designed for candidates who want to build a strong foundation in customer operations within a fast-growing FinTech. This is not a traditional support role — you will gain deep insight into our product and business while solving real customer problems.
What You’ll Be Doing
From day one, you’ll be hands-on and learning through real experience here’s what you’ll be doing:
- Support Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence.
- Understand the Product Deeply: Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs, learning how complex financial workflows, payments, and operations come together in practice.
- Solve Complex Problems: Not every case is straightforward. Think beyond scripts and connect different pieces of information. You’ll be trained to approach complex situations with curiosity and structure, identifying root causes, assessing potential risks, and escalating where needed.
- Collaborate Across Teams: Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows.
- Improve Processes: Get hands-on with our tools and systems. You’ll learn how strong processes, clean data, and operational excellence directly improve customer experience and you’ll actively contribute ideas to make things better.
About You
This role is ideal for recent graduates or junior professionals who are motivated, detail-oriented, and eager to grow within Operations.
You Bring
- A Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience
- Native-level German (C2) and strong English skills (min. C1)
- Dutch language skills are a strong plus
- A strong interest in FinTech, financial processes, or operational excellence
- A proactive, hands-on mindset and willingness to take ownership
- Resilient and comfortable in a fast-paced environment
In addition, here are the skills and attributes we are looking for:
- Strong Communicator: You communicate clearly, confidently, and professionally in German and English both written and spoken.
- Analytical & curious: You enjoy understanding processes, identifying patterns, and solving problems in a logical way.
- Detail-oriented and structured: You work methodically and ensure accuracy when handling data, documentation, and customer cases.
- Resilient & Organized: You can prioritize tasks, manage multiple cases, and stay calm in a dynamic environment.
- Eager to learn in a fast-paced environment: You quickly adapt to new tools, technologies, regulatory topics and actively seek feedback to improve.
- Customer-Oriented: You approach situations with empathy and professionalism, always aiming for high-quality solutions.
What You’ll Gain
- Deep understanding of the Moss company and product
- Fast learning curve across markets and products
- Clear career path (Junior → Mid → Senior)
- Internal mobility across CSM, Operations, Commercial or Compliance
- Early responsibility and real impact from the start
About Moss
Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe. Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards, accounts payables, employee cash reimbursements and procurement. Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.
Be Part Of a Culture That Thrives On Impact And Speed, Where You Can Take Bold Moves, Learn Fast And Accomplish More. We’re a Place Where You Can Fast Track Your Career - Here's What Else To Expect
- Top-of-market compensation package, including equity.
- Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.
- Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.
Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package). By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy.
Key skills/competency
- Customer Support
- FinTech
- Operations
- Problem Solving
- Process Improvement
- Communication
- Analytical Skills
- Detail-Oriented
- Team Collaboration
- Customer Service
Skills & topics
- Customer Operations
- Analyst
- FinTech
- Berlin
- Junior
- Entry-Level
- Operations
- Customer Support
- SaaS
- German
- English
How to get hired
- Tailor your resume: Highlight your business, finance, or communications degree, language skills (German C2, English C1), and interest in FinTech.
- Showcase your mindset: Emphasize your proactive, hands-on approach, analytical skills, and customer-centric attitude in your application and cover letter.
- Prepare for technical questions: Be ready to discuss your understanding of financial processes, problem-solving methodologies, and your comfort with fast-paced environments.
- Demonstrate cultural fit: Research Moss's impact-driven culture and highlight how your eagerness to learn and contribute aligns with their values.
- Ace the interview: Practice articulating how you would handle complex customer scenarios and collaborate with different teams.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the career progression for a Junior Customer Operations Analyst at Moss?
- The Junior Customer Operations Analyst role at Moss offers a clear career path, with opportunities to progress from Junior to Mid-level and Senior roles. Moss also supports internal mobility, allowing you to explore opportunities in Customer Success Management, Commercial, or Compliance departments as you grow.
- Is this a remote or hybrid role for the Junior Customer Operations Analyst position in Berlin?
- While the job description emphasizes vibrant offices and in-person time fueling collaboration, it also mentions '20 days work from abroad.' This suggests a hybrid work arrangement is likely, with a strong emphasis on in-office presence in Berlin for team collaboration and connection.
- What are the key language requirements for the Junior Customer Operations Analyst role at Moss?
- Native-level German (C2) and strong English skills (minimum C1) are essential for this role. Dutch language skills are considered a strong plus, given Moss's presence in the Netherlands.
- What kind of problems will I be solving as a Junior Customer Operations Analyst at Moss?
- As a Junior Customer Operations Analyst, you will not be in a traditional support role. You will solve complex customer problems by developing a deep understanding of Moss's FinTech product, financial workflows, and payment systems. This involves identifying root causes, assessing risks, and collaborating with various internal teams.
- What is Moss's company culture like, and what can I expect as an employee?
- Moss fosters a culture driven by impact and speed, encouraging employees to take bold moves, learn fast, and accomplish more. They are recognized as a top startup and offer a top-of-market compensation package, equity, and benefits like a learning and development budget. The company values collaboration and connection, with vibrant offices that host regular team events.
- What specific FinTech knowledge or experience is required for this entry-level role?
- No prior specific FinTech experience is strictly required, but a strong interest in FinTech, financial processes, or operational excellence is a key attribute. The role is designed for recent graduates to build this expertise through hands-on experience with Moss's spend management product.
- How does Moss support employee growth and development in this role?
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