Director Quality
Metropolitan Transportation Authority · New York, NY
- On site
- Other
- $150,000 / year
- New York, NY
Job highlights
- Lead quality management for MTA Construction & Development.
- Implement and improve a robust quality system.
- Ensure compliance with quality processes and standards.
- Manage external consultants, contractors, and suppliers.
- Drive continuous improvement in capital program execution.
About the role
Director of Quality
This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.
Job Title
Director Quality
Agency
Construction & Development
Dept/Div
Delivery/Infrastructure
Reports To
Assistant Vice President Deputy Project Executive
Work Location
2 Broadway
Hours of Work
8:30 AM to 5:00 PM or as required (7.5HR/ DAY)
Job Family
GEN
Grade
009
Salary Range
$134,390 to $167,988
Deadline
Open Until Filled
Summary
The Director of Quality will lead MTA C&D Quality Management to ensure compliance with quality processes and requirements by implementing and continuously improving a robust quality management system.
Responsibilities
- Establishes internal processes and systems for a Quality Management System from the top down at the Corporate Quality level.
- Establishes quality documentation (i.e., procedures, standards, specifications, and associated governance) system to ensure adequate dissemination, awareness, and compliance with MTA C&D processes and requirements.
- Oversees quality reviews of internal and external activities and processes to ensure compliance with C&D’s Quality Management System.
- Works with C&D Management to identify and develop requirements and processes to support the successful execution of the MTA C&D capital program.
- Works with MTA C&D Business Units and Contracts management to identify and establish quality requirements for external consultants/contractors/suppliers.
- Oversees activities to ensure the ongoing continuation of the MTA C&D ISO 9001 registration.
- Works with C&D Business Unit personnel to identify and initiate improvements in C&D processes, requirements, and activities to ensure the successful execution of the MTA C&D Capital Program.
Education and Experience
- Bachelor’s degree in Engineering, Architecture, Construction or Project Management, Transportation, or a related field.
- Must have a minimum of ten (10) years of related experience.
- Must have a minimum of five (5) years in a management or supervisory role and/or project/quality manager role in a large, multi-faceted organization.
- An equivalent combination of education and experience may be considered.
Competencies
- Licensed Professional Engineer or Registered Architect desirable.
- CQA/CQE or Exemplar Global Certifications preferred.
- Demonstrated experience developing and implementing Quality Management Programs to meet established organizational goals and processes, including ISO 9001 Standard requirements.
- Demonstrated experience in project management for major construction projects or project controls with highly complex systems preferred.
- Demonstrated experience leading and managing contractors, subcontractors, or vendors.
- Excellent communication and interpersonal skills.
- Demonstrated ability to build relationships and work collaboratively with stakeholders at all internal organizational levels.
- Demonstrated ability to work in a high-profile, high-pressure environment effectively.
- Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.
- Must be a proven leader as a change agent and creative/innovative thinker with the ability to align business goals with solutions to drive process improvements.
- Must possess excellent team-building, listening, problem-solving, and prioritization skills.
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Selection Criteria
Based On Evaluation Of Education, Skills, Experience, And Interview.
How to Apply
MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Key skills/competency
- Quality Management Systems
- ISO 9001
- Construction Project Management
- Leadership
- Process Improvement
- Risk Management
- Compliance
- Auditing
- Stakeholder Management
- Team Building
Skills & topics
- Director of Quality
- Quality Management
- ISO 9001
- Construction Management
- Project Management
- Leadership
- Process Improvement
- MTA
- Transportation
- Public Sector
How to get hired
- Tailor your resume: Highlight experience in quality management, ISO 9001, and construction project oversight.
- Craft a strong cover letter: Emphasize leadership, process improvement, and stakeholder collaboration skills.
- Prepare for interviews: Be ready to discuss your experience in high-pressure environments and as a change agent.
- Understand MTA's mission: Research the MTA's commitment to public transportation and infrastructure development.
- Network internally: If an MTA employee, utilize the My MTA Portal for your application.
Technical preparation
Study ISO 9001 standards thoroughly.,Review construction project lifecycle documentation.,Familiarize with quality management software.,Prepare case studies on process improvements.
Behavioral questions
Describe a time you improved a quality process.,How do you handle conflicting stakeholder priorities?,Share an example of leading change effectively.,Discuss your approach to managing complex projects.
Frequently asked questions
- What is the work arrangement for the Director of Quality role at MTA?
- The Director of Quality position at MTA Construction & Development is eligible for telework one day per week, indicating a hybrid work arrangement. The primary work location is 2 Broadway.
- What are the key qualifications for the Director of Quality at MTA?
- Candidates must possess a Bachelor's degree in a related field (Engineering, Architecture, Construction Management, etc.) and at least ten years of relevant experience, including five years in a management or supervisory role. Experience with Quality Management Systems, particularly ISO 9001, and large-scale construction projects is highly desirable.
- How does one apply for the Director of Quality position at MTA?
- MTA employees should apply through the My MTA Portal. External candidates would typically apply through the MTA's careers portal, although specific instructions for external applications are not detailed in this posting. The position is open until filled.
- What is the salary range for the Director of Quality at MTA?
- The Director of Quality position at MTA Construction & Development offers a salary range of $134,390 to $167,988 annually.
- Are professional certifications required for the Director of Quality role at MTA?
- While not strictly required, a Licensed Professional Engineer or Registered Architect is desirable. Certifications such as CQA/CQE or Exemplar Global are preferred for the Director of Quality position.
- What is the main goal of the Director of Quality at MTA C&D?
- The primary goal for the Director of Quality at MTA C&D is to lead the Quality Management function, ensuring compliance with quality processes and requirements by implementing and continuously improving a robust quality management system for the capital program.
- Does the MTA offer opportunities for career growth within the Director of Quality track?
- While this specific posting is for a Director level, the MTA is a large organization. Successful performance in this role, demonstrating leadership and continuous improvement, could lead to further opportunities within the Construction & Development agency or other MTA departments.
Similar roles
Open positions we recommend based on this role.