Box Office Attd, PT
Marcus Theatres · Tucker, GA
- On site
- Part-time
- $25,000 / year
- Tucker, GA
Job highlights
- Provide excellent guest service at the box office.
- Handle cash, tickets, and loyalty transactions accurately.
- Enforce theatre policies and ensure guest safety.
- Meet sales goals through upselling and sign-ups.
- Work flexible hours in a fast-paced environment.
About the role
Box Office Attendant - Part Time
Marcus Theatres is seeking a part-time Box Office Attendant to join their team. This role offers competitive starting pay, variable shifts, free movies, and amazing growth opportunities.
About the Role
Under the direction of the theatre management team, the Box Office Attendant is responsible for providing support in the theatre and ensuring a high level of guest satisfaction. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or General Manager.
Essential Functions/Job Duties:
- Complete transactions by greeting each guest, identifying their request, completing loyalty transactions, and thanking them.
- Ensure the security of all box office cash and tickets.
- Communicate and enforce various theatre policies, including location-specific Curfew Policies.
- Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
- Distribute and understand how to operate assistive movie-going equipment.
- Operate point-of-sale terminals, process transactions, and make accurate change.
- Perform daily maintenance duties, including stocking supplies.
- Ensure guest service is friendly, helpful, and fast.
- Enforce ratings to prevent underage guests from accessing auditoriums with adult content.
- Answer guest questions and resolve concerns.
- Uphold Marcus Theatres' high standards and execute company-wide programs.
- Assist with other functions as instructed by management.
Job Requirements:
- Strong interpersonal, verbal, and written communication skills.
- Willingness and motivation to learn new skills and tasks.
- Flexible and accessible work schedule, including late evenings, weekends, and holidays.
- Ability to work in a high-volume, fast-paced, team environment.
- Passion for delivering unparalleled hospitality and high-quality food & service.
- Ability to follow cleanliness, sanitation, and personal hygiene practices.
Physical Requirements:
The employee is frequently required to sit, talk, hear, and use hands. The employee is required to stand and walk. The employee must occasionally lift and/or move up to 35 lbs. Specific vision abilities include close vision and the ability to adjust focus. Work is performed in a theatre environment with moderate to high noise levels.
Education Required:
No minimum education required.
Equal Opportunity Employer:
Marcus Theatres is an equal opportunity employer committed to diversity and inclusion.
Key skills/competency:
- Guest Service
- Point of Sale (POS) Operation
- Cash Handling
- Sales
- Communication Skills
- Problem Solving
- Teamwork
- Adaptability
- Customer Satisfaction
- Theatre Operations
Skills & topics
- Box Office Attendant
- Guest Service
- Customer Service
- Retail
- Hospitality
- Ticket Sales
- Cash Handling
- Part-time
- Theatre
- Customer Relations
How to get hired
- Tailor your resume: Highlight customer service, cash handling, and sales experience relevant to a Box Office Attendant role.
- Showcase your skills: Emphasize strong communication, interpersonal skills, and a passion for hospitality in your application.
- Be flexible: Clearly state your availability for variable shifts, including evenings, weekends, and holidays, as required for this role.
- Prepare for interviews: Be ready to discuss your customer service approach and how you handle fast-paced environments and guest concerns.
Technical preparation
Practice using a POS system.,Review basic cash handling procedures.,Understand ticket sales and policies.,Familiarize yourself with loyalty programs.
Behavioral questions
Describe a time you handled a difficult customer.,How do you stay organized in busy environments?,How do you handle enforcing rules politely?,What motivates you in a customer service role?
Frequently asked questions
- What is the starting pay for a Box Office Attendant at Marcus Theatres?
- The starting pay for a Box Office Attendant at Marcus Theatres is $(Insert Wage)/hr. Specific wage details will be provided during the hiring process.
- Is this a full-time or part-time Box Office Attendant position?
- This is a part-time Box Office Attendant position with variable shifts.
- What are the typical work hours for a Box Office Attendant at Marcus Theatres?
- Work hours are variable and include late evenings, weekends, and holidays, dictated by business needs. Flexibility is key for this role.
- What kind of growth opportunities are available for a Box Office Attendant?
- Marcus Theatres offers amazing growth opportunities. While specific paths vary, experience in this role can lead to advancement within the theatre management team.
- What are the main responsibilities of a Box Office Attendant?
- The main responsibilities include handling guest transactions, ensuring cash and ticket security, communicating policies, meeting sales expectations, and providing excellent guest service.
- Do I need specific education to become a Box Office Attendant?
- No, there is no minimum education required for the Box Office Attendant position at Marcus Theatres.
- What physical requirements are necessary for this role?
- The role requires the ability to sit, stand, walk, talk, hear, and use hands. Occasional lifting of up to 35 lbs may be necessary. Good vision, including close vision and focus adjustment, is also needed.
- How does Marcus Theatres handle underage guests and adult content?
- Box Office Attendants are responsible for enforcing ratings to ensure underage guests do not access auditoriums with adult content.
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