Design Program Manager
JPMorganChase · New York, NY
- On site
- Full-time
- $130,000 / year
- New York, NY
Job highlights
- Manage digital design projects from intake to execution.
- Collaborate with cross-functional teams and stakeholders.
- Oversee daily workflows and processes for design projects.
- Track milestones, manage status, and report on projects.
- Ensure successful project delivery in Digital Customer Experience.
About the role
Design Program Manager - Digital Customer Experience
Lead digital design projects, streamline workflow, foster collaboration, and ensure delivery in Digital Customer Experience at JPMorgan Chase.
Job Summary
As a Design Manager within Digital Customer Experience (DCE), you’ll collaborate with cross-functional teams to manage project intake, assessment, resourcing, and execution. You will oversee daily workflows and processes for digital design projects, facilitate discussions, track milestones, and serve as the central point of contact for project status and issue management.
Job Responsibilities
- Oversee and manage a digital product portfolio, including project intake, assessment, and execution
- Partner with Design Leads, Product Owners, Tech Leads, and Scrum Masters for project delivery and reporting
- Facilitate cross-team project discussions and stakeholder engagement
- Collaborate with Digital Design, Product, and Line-of-Business teams for capacity planning and execution guidance
- Track project milestones, update status, and produce reports as needed
- Consult with design teams to develop clear plans for design activities
- Ensure deliverables are specified, scoped, and agreed upon between clients and internal teams
Required Qualifications, Capabilities, And Skills
- 3+ years of project/program management experience with digital design or marketing teams
- Understanding of product development lifecycle at scale
- Experience with Waterfall and Agile project methodologies
- Familiarity with Atlassian/JIRA software tools
- Strong organizational skills managing multiple work streams
- Excellent written and verbal communication skills
- Proven ability to collaborate cross-functionally and influence outcomes
Preferred Qualifications, Capabilities, And Skills
- Experience in both design studio and large corporate environments
- Passion for customer-centric design
- Flexibility and adaptability to changing directions
- Thrives in fast-paced, collaborative, cross-functional settings
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Key skills/competency
- Project Management
- Program Management
- Digital Design
- Workflow Streamlining
- Cross-functional Collaboration
- Agile Methodologies
- Waterfall Methodologies
- JIRA
- Stakeholder Engagement
- Product Development Lifecycle
Skills & topics
- Design Program Manager
- Project Management
- Digital Design
- Program Management
- Agile
- Waterfall
- JIRA
- JPMorgan Chase
- Financial Services
- Customer Experience
How to get hired
- Tailor your resume: Highlight 3+ years of project/program management with digital design/marketing teams and familiarity with Agile/Waterfall.
- Showcase JIRA experience: Emphasize your proficiency with Atlassian/JIRA tools and managing multiple work streams.
- Demonstrate collaboration skills: Provide examples of cross-functional influence and successful stakeholder engagement in past roles.
- Understand the lifecycle: Articulate your knowledge of the product development lifecycle at scale within your application.
- Prepare for interviews: Be ready to discuss your experience with both design studio and large corporate environments.
Technical preparation
Behavioral questions
Frequently asked questions
- What does a Design Program Manager do at JPMorgan Chase?
- A Design Program Manager at JPMorgan Chase leads digital design projects within the Digital Customer Experience team, managing intake, workflow, and execution. They collaborate with cross-functional teams to ensure successful project delivery and facilitate communication between design, product, and technology leads.
- What are the required qualifications for the Design Program Manager role at JPMorgan Chase?
- The role requires at least 3 years of project/program management experience with digital design or marketing teams, an understanding of the product development lifecycle at scale, experience with Agile and Waterfall methodologies, familiarity with JIRA, strong organizational skills, excellent communication, and proven cross-functional collaboration abilities.
- What is the product development lifecycle experience valued for this Design Program Manager position at JPMorgan Chase?
- JPMorgan Chase values an understanding of the product development lifecycle at scale, meaning experience managing complex projects within larger organizations. This includes familiarity with how digital products are conceptualized, designed, developed, and launched through iterative processes.
- How does JPMorgan Chase support its employees' well-being in roles like Design Program Manager?
- JPMorgan Chase offers a comprehensive total rewards package and a range of benefits supporting employee well-being. This includes health care coverage, on-site wellness centers, retirement savings plans, backup childcare, tuition reimbursement, mental health support, and financial coaching, with details provided during the hiring process.
- What are the key responsibilities of a Design Program Manager in JPMorgan Chase's Digital Customer Experience team?
- Key responsibilities include overseeing a digital product portfolio, partnering with leads across design, product, and tech for delivery, facilitating project discussions, managing capacity planning, tracking milestones, updating status, and producing reports. They also consult on design activity plans and ensure agreed-upon deliverables.
- Is experience with Atlassian/JIRA essential for the Design Program Manager role at JPMorgan Chase?
- Yes, familiarity with Atlassian/JIRA software tools is a required qualification for the Design Program Manager position. This indicates the need for candidates to be comfortable using these platforms for project tracking and workflow management.
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