Executive Director of Creative Technology & Experience -Private Bank
JPMorganChase · New York, NY
- On site
- Full-time
- $250,000 / year
- New York, NY
Job highlights
- Lead creative technology and experience for Private Bank.
- Drive AI-accelerated, visually rich client interactions.
- Manage multidisciplinary creative and production teams.
- Integrate emerging tech like generative AI.
- Elevate UHNW client brand experiences globally.
About the role
About the Role
This role unites creative direction, experiential design, and emerging technology to evolve creative expression across the full prospect and client lifecycle—delivering a refined, high-touch experience tailored to UHNW clients while remaining tightly aligned to the broader JPMorganChase brand. The leader will fully leverage generative AI, automation, and modular content systems to scale personalization and improve efficiency across design, photography, video, and interactive media.
As the Executive Director of Creative Technology & Experience within the Private Bank, you are responsible for advancing an experience-led, visually driven, AI-accelerated creative practice for J.P. Morgan Private Bank. As expectations among ultra-high-net-worth (UHNW) clients continue to rise, differentiation is defined not only by advice and performance, but by the intelligence, elegance, and adaptability of every brand interaction. You will lead a multidisciplinary team of creative experts spanning print, digital, UX, data storytelling, and design, and you will have a proven track record of guiding work from concept through production across in-person and digital channels.
Job Responsibilities
- Lead internal and external creative teams across design, print production, photography, video, and digitally enabled experiences, end to end from concept to deployment.
- Own the visual identity and dynamic brand expression across prospect and client touchpoints, ensuring consistency with JPMorganChase standards.
- Integrate creative into AI-powered, omnichannel marketing ecosystems in partnership with MarTech, data, and privacy teams to deliver cohesive, technology-enabled storytelling.
- Advance creative technology adoption, including generative AI, automation, and modular systems, to drive reuse and scale.
- Manage external agencies, production partners, and innovation-focused vendors to expand capabilities and speed.
- Partner across lines of business and corporate functions to ensure global brand alignment and connectivity.
- Define and evolve a best-in-class visual and experiential identity aligned to UHNW expectations and JPMorganChase brand standards.
- Develop differentiated concepts that translate across physical, digital, and interactive environments with coherence and quality.
- Establish design systems and governance that ensure consistency while enabling localized flexibility and personalization.
- Embed generative AI, automation, and emerging technologies into creative workflows and asset pipelines.
- Build modular content systems and component libraries that enable rapid scaling, localization, and reuse.
Required Qualifications, Capabilities, And Skills
- 12+ years in senior creative leadership roles within financial services, luxury, or premium consumer brands.
- Proven track record and strong aptitude for integrating creative and technology to deliver modern, personalized marketing experiences.
- Portfolio demonstrating excellence across design, digital, photography, video, and interactive experiences.
- Experience operating in complex, matrixed organizations with global stakeholders.
- Fluency in generative AI, content automation, and scalable design systems.
- Deep expertise in visual direction, production, and experiential design.
- Established network of agencies, production partners, and innovation-focused vendors.
- Adobe Creative Cloud (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro), Figma, Adobe Experience Manager.
- Microsoft PowerPoint (advanced templating and systems).
- Enterprise-approved generative AI tools (e.g., Gemini, Typeface, Writer, HeyGen), plus print production and pre-press workflows.
Key skills/competency
- Creative Technology Leadership
- Experiential Design
- Generative AI Integration
- Content Automation
- Personalized Marketing Experiences
- Visual Identity Management
- Cross-functional Collaboration
- Agency Management
- Design Systems
- UHNW Client Experience
Skills & topics
- Executive Director
- Creative Technology
- Experiential Design
- Generative AI
- Marketing Technology
- Brand Management
- Digital Strategy
- Creative Leadership
- Financial Services
- Luxury Brands
How to get hired
- Tailor your resume: Highlight 12+ years of senior creative leadership, AI integration, and luxury/finance experience.
- Showcase your portfolio: Demonstrate excellence in design, digital, video, and interactive experiences.
- Emphasize AI fluency: Detail experience with generative AI, automation, and design systems.
- Network within JPMC: Connect with professionals in relevant departments on LinkedIn.
- Prepare for interviews: Be ready to discuss your strategic vision and leadership approach.
Technical preparation
Master Adobe Creative Cloud suite.,Develop expertise in generative AI tools.,Understand modular content and design systems.,Practice creating interactive experiences.
Behavioral questions
Describe a time you led a creative team.,How do you integrate technology into creative strategy?,Share an experience managing global stakeholders.,How do you define exceptional client experiences?
Frequently asked questions
- What is the primary focus of the Executive Director of Creative Technology & Experience role at JPMorgan Chase Private Bank?
- The Executive Director of Creative Technology & Experience role at JPMorgan Chase Private Bank focuses on integrating creative direction, experiential design, and emerging technologies to enhance the client lifecycle for UHNW clients. This includes leveraging AI and automation for personalized, efficient, and high-touch brand interactions.
- What kind of experience is required for this Executive Director position at JPMorgan Chase?
- The role requires at least 12 years in senior creative leadership, specifically within financial services, luxury, or premium consumer brands. A proven track record of integrating creative and technology for personalized marketing experiences, along with a strong portfolio, is essential.
- How does JPMorgan Chase utilize AI in this Executive Director role?
- JPMorgan Chase plans to heavily utilize AI, including generative AI and automation, to scale personalization, improve efficiency across creative assets (design, photography, video), and enhance storytelling within the Private Bank's marketing ecosystems. This includes embedding AI into creative workflows and asset pipelines.
- What is the expected work arrangement for the Executive Director of Creative Technology & Experience?
- While the job description doesn't explicitly state the work arrangement, leadership roles in complex organizations often involve a hybrid model. Given the global stakeholder interaction and experiential design components, it's likely to be a hybrid or on-site role based out of a major financial hub.
- What are the key technological skills needed for this role at JPMorgan Chase?
- Key technological skills include fluency in generative AI tools (like Gemini, Typeface), content automation, scalable design systems, and proficiency with Adobe Creative Cloud (Photoshop, Illustrator, After Effects, Premiere Pro), Figma, and Adobe Experience Manager. Advanced Microsoft PowerPoint skills are also required.
- How does this role ensure brand consistency within JPMorgan Chase?
- The Executive Director is responsible for owning the visual identity and dynamic brand expression across all touchpoints, ensuring consistency with JPMorganChase standards. This involves defining and evolving a visual and experiential identity aligned with UHNW expectations and partnering across business lines and corporate functions for global brand alignment.