Zendesk Implementation Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Zendesk Implementation Consultant based in India.

This is a customer-facing consulting role focused on delivering end-to-end Zendesk implementations and optimization projects for global customers.
You will lead discovery, solution design, configuration, testing, deployment, and post-launch support.
The role combines hands-on platform expertise with business consulting, stakeholder management, and customer success.
You will translate business requirements into scalable workflows, automation, reporting, and service-management solutions.
Working closely with customer leadership and internal technical teams, you will help organizations maximize the value of their Zendesk environments.
The position offers significant autonomy in a fully remote setting, with collaboration across US and European time zones.
It is an opportunity to deepen your expertise across CX, SaaS, automation, AI-powered support, and enterprise service transformation.