Vice President, Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Vice President, Customer Experience based in Canada.

This is a senior executive opportunity to redefine customer experience across a complex, technology-driven B2B environment.
You will lead Customer Success, Customer Support, and Advisory/Delivery teams through a major transformation toward a product-led, consultative model.
The role owns the design and implementation of a customer lifecycle operating model spanning onboarding, value realization, retention, expansion, and renewal.
You will establish clear ownership, operating rhythms, health scoring, and engagement strategies that create a consistent experience at scale.
A key focus will be strengthening technical capabilities across customer-facing teams while integrating AI and modern technologies into customer operations.
You will also help evolve energy and advisory services into a more strategic, technology-enabled client partnership.
This role is ideal for a proven CX leader who can combine strategic vision, organizational transformation, operational rigor, and measurable customer outcomes.