This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Reservations & Booking Agent based in Farmington, Pennsylvania, United States.

As a Reservations & Booking Agent, you will be the first point of contact for guests and members planning their resort experience. You’ll combine hospitality expertise, attentive listening, and consultative sales skills to turn inquiries into personalized reservations. The role involves managing phone, email, web chat, and voicemail interactions while recommending accommodations, amenities, activities, dining, and local experiences. You’ll build lasting guest relationships through thoughtful communication and proactive follow-up. Working in a fast-paced luxury hospitality environment, you’ll have the opportunity to strengthen both your service and sales expertise. This is an on-site, performance-driven position suited to someone motivated by exceptional service and strong earning potential.

What the job really is