Strategic Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Customer Success Manager based in the United States.

This is a strategic, customer-facing role focused on helping enterprise clients maximize the value of an innovative AI-powered platform. You will manage a portfolio of up to 35 strategic accounts, building trusted relationships with senior stakeholders from onboarding through renewal. The role combines consultative customer success, commercial ownership, adoption strategy, and value realization. You will help customers identify new use cases, embed video into their workflows, and turn their technology investment into measurable business outcomes. Working cross-functionally, you will proactively manage customer health, mitigate renewal risks, and identify opportunities for expansion. This is an opportunity to influence enterprise adoption of AI while working in a high-growth, collaborative, and innovative environment.