Soft Services Continuous Improvement Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Soft Services Continuous Improvement Manager based in the United States.

This is a strategic, fully remote role focused on improving operational efficiency, service delivery, and financial performance across a portfolio of soft services accounts.
You will identify performance gaps, uncover root causes, and lead initiatives that generate measurable, finance-validated P&L improvements.
The position combines operational expertise with financial analysis, workforce optimization, technology adoption, and enterprise-level project leadership.
You will work across janitorial, custodial, office, mailroom, and grounds services, partnering with account leaders to improve productivity and profitability.
A major focus will be optimizing labor models, reducing unnecessary costs, and scaling technology and AI-enabled solutions across client sites.
You will collaborate closely with Finance, Business Development, Commercial Operations, HR, and technology teams in a highly cross-functional environment.
This opportunity is ideal for an experienced continuous improvement leader who enjoys solving complex operational challenges and turning improvements into sustainable business results.