ServiceNow Business Process Consultant (Manager)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Business Process Consultant (Manager) based in the United States.

This is a client-facing consulting leadership role focused on transforming business processes through ServiceNow and enterprise automation.
You’ll guide clients through complex implementations, from requirements discovery and future-state design to testing, optimization, and adoption.
The role combines deep ServiceNow expertise with business process consulting, analytical problem-solving, and project delivery.
You’ll facilitate workshops, translate business needs into actionable user stories, and demonstrate solutions to technical and executive stakeholders.
As a Manager, you’ll help shape implementation strategy while coaching clients and collaborating closely with technical and project teams.
The position offers exposure to multiple ServiceNow modules, emerging capabilities such as AI Agents and NowAssist, and complex enterprise environments.
With a remote-first setup and up to 30% travel, this role provides significant autonomy, client impact, and opportunities for continued professional growth.