Senior Service Delivery Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Service Delivery Specialist based in the United States.

This is a remote senior-level opportunity focused on strengthening IT service delivery and operational excellence.
You will help ensure support services consistently meet business needs, SLAs, KPIs, and user expectations.
The role sits at the intersection of IT operations, business stakeholders, and technical teams.
You will take ownership of high-priority escalations while driving root-cause analysis and lasting improvements.
You will also mentor support professionals and help mature IT service management processes and practices.
Success requires strong technical judgment, communication skills, and the ability to operate effectively in a fast-paced environment.
The position offers an opportunity to make a broad impact on service reliability, user satisfaction, and operational performance.