Service Delivery Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Delivery Manager based in Switzerland.

This role offers the opportunity to take end-to-end ownership of service delivery for a portfolio of enterprise customers in a technology-driven environment.
You will act as the central link between customer expectations and technical execution, ensuring reliable, high-quality data services.
The position combines client relationship management, operational oversight, performance monitoring, and commercial awareness.
You will work closely with Engineering, QA, Product, Infrastructure, Project Management, Sales, and Account Management teams to keep delivery aligned with customer needs.
A key part of the role is identifying risks early, managing escalations, and ensuring SLAs, KPIs, and contractual commitments are consistently met.
You will also use operational and financial insights to improve efficiency, service quality, and long-term customer value.
This is an ideal opportunity for an experienced service delivery professional who enjoys solving complex problems and building trusted enterprise relationships.