Scale Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Scale Customer Success Manager based in United States.

This role is focused on driving customer adoption, retention, and expansion across a portfolio of accounts at scale.
You’ll guide customers from onboarding through long-term success, ensuring their goals and desired outcomes remain central to the relationship.
The position combines customer success, account management, and operational expertise in a digital-first environment.
You’ll use scaled engagement programs, data, and customer health insights to prioritize high-value activities and reduce churn.
You’ll also identify opportunities for upsell, cross-sell, user growth, and broader platform adoption.
Working closely with internal teams, you’ll help improve customer success processes and accelerate time to first value.
This is an opportunity to make a measurable impact on customer outcomes while contributing to a fast-growing global software organization.