Patient Communications Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Communications Representative based in the United States.

This fully remote role focuses on providing compassionate, professional support to patients while managing medical account balances and repayment arrangements.
You will communicate with patients through phone, email, chat, and text to answer questions, research accounts, and identify appropriate solutions.
The position combines customer service, account research, financial information gathering, and compliant collections practices.
You will help patients understand their accounts while negotiating practical payment arrangements and maintaining a high standard of service.
Success in the role requires accuracy, empathy, strong communication, and the ability to manage sensitive information responsibly.
You will work within a structured environment with defined quality, productivity, compliance, and resolution goals.
This is an opportunity to build experience in healthcare revenue cycle operations while working remotely as part of a service-focused team.