Member Engagement Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Engagement Representative based in the United States.

As a Member Engagement Representative, you’ll serve as a key point of contact for members seeking support with healthcare and wellness programs. You’ll provide compassionate, high-quality service across phone, email, and live chat while helping people understand their benefits and available resources. The role combines customer service, problem-solving, and healthcare-related processes in a fast-paced environment. You’ll help members identify programs that fit their needs and resolve questions or issues along the way. You’ll also contribute to outreach campaigns designed to connect eligible individuals with valuable care resources. With structured training, ongoing coaching, and opportunities to grow, this role is well suited to early-career professionals and experienced customer service representatives alike.