Manager I, Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager I, Customer Success Manager based in Canada.

This role offers the opportunity to lead and elevate a scaled Customer Success organization supporting Commercial and Mid-Market customers across Canada.
You will manage, coach, and develop a high-performing team while driving measurable improvements in customer adoption, retention, and business value.
The position combines people leadership with ownership of digital customer engagement programs, operating processes, and performance strategy.
You will use customer success platforms, CRM data, product analytics, and digital engagement tools to identify risks and improve outcomes at scale.
Working cross-functionally, you will partner with Sales, Renewals, Services, Support, Product, Operations, and Enablement teams to strengthen the customer journey.
The role is highly visible and suited to a solutions-oriented leader who thrives in a fast-paced, performance-driven environment.
With significant autonomy and opportunities for professional growth, you will help shape scalable Customer Success practices while making a meaningful impact on customers and their operations.