Manager, Customer Communications

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Communications based in the United States.

This role is an opportunity to shape how customers receive and experience critical communications across a large, complex organization.
You will own messaging across digital and traditional channels, including email, web, letters, phone, IVR, campaigns, and emerging platforms.
The position combines strategic communication planning with hands-on writing, editing, content governance, and stakeholder management.
You will translate complex operational, regulatory, and product information into clear, useful content that customers can easily understand and act on.
Working across teams such as Customer Operations, Digital, Marketing, Legal, Compliance, and Product, you will help create a consistent customer journey.
Data, customer feedback, engagement insights, and testing will inform how you improve messaging and increase self-service, loyalty, and engagement.
This is a highly collaborative environment for a communications professional who enjoys balancing creativity, precision, business priorities, and customer needs.