Lead, IT Service Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead, IT Service Operations based in India.

This is a senior service management opportunity focused on ensuring the reliability, availability, and operational performance of business-critical cloud applications.
You will lead second-line application support while solving complex technical issues across distributed, high-availability environments.
The role combines hands-on troubleshooting with proactive monitoring, incident management, and continuous service improvement.
You will collaborate closely with development, product, infrastructure, and global support teams to resolve escalations and deliver dependable services.
You will also contribute to business continuity, disaster recovery, regulatory compliance, and the successful adoption of new releases.
The position offers exposure to modern cloud technologies, enterprise applications, and a collaborative global environment.