Director, Operations - Transportation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Operations - Transportation based in United States.

This is a leadership role responsible for driving operational excellence, customer satisfaction, and performance across a transportation-focused support organization.
You will lead support teams, establish scalable service processes, and ensure customer issues are handled efficiently and consistently.
The role combines people leadership, incident management, service delivery, performance analytics, and continuous improvement.
You will act as a key escalation point while coordinating closely with customers, Product, Engineering, Quality Assurance, and executive leadership.
A major focus will be maintaining strong service levels, improving operational workflows, and ensuring contractual, security, and regulatory requirements are consistently met.
You will use support metrics, customer feedback, incident trends, and root cause analysis to identify risks and drive sustainable improvements.
This opportunity is ideal for an experienced support operations leader who is customer-focused, highly organized, and comfortable managing mission-critical technology environments.