Federal Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Federal Customer Success Manager based in United States.

This role serves as a strategic post-sales partner to a portfolio of U.S. government customers, helping them maximize the value of mission-critical software security solutions.
You will guide customers through onboarding, adoption, value realization, and long-term success while proactively identifying risks and opportunities.
Working across federal agencies and complex stakeholder environments, you will engage technical, operational, and strategic audiences.
The position combines customer leadership, technical credibility, structured engagement, and data-informed decision-making.
You will collaborate closely with Sales, Support, Product, Engineering, Services, and Marketing to deliver coordinated customer outcomes.
GenAI will be an important part of your workflow, helping you improve analysis, planning, communication, and execution while applying sound judgment.
This is an opportunity to make a measurable impact on how government organizations secure and modernize their software delivery environments.