Director, Technical Success - Enterprise

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Technical Success - Enterprise based in the United States.

This senior leadership role oversees the Enterprise Technical Success organization and owns the overall health and commercial performance of a high-value customer portfolio.
You’ll lead through a team of Managers, developing strong leaders who can guide Technical Success Managers and build lasting executive relationships.
The role carries accountability for regional Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), as well as team health and customer outcomes.
You’ll engage directly with strategic and high-risk enterprise accounts, providing executive-level guidance during renewals, escalations, and business reviews.
Working closely with Sales, Product, Engineering, and senior leadership, you’ll turn portfolio intelligence into action and influence product direction.
This is an environment that values commercial judgment, operational rigor, transparent communication, and strong people leadership.
The opportunity is ideal for an experienced post-sales leader who can operate strategically while remaining close to customers and developing the next generation of managers.