Director, Customer Enablement

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Enablement based in the United States.

This is a high-impact customer enablement and research leadership role within a fast-growing, early-stage technology environment. You will help strategic customers maximize the value of a software-enabled product research platform across the full innovation lifecycle. The role combines customer success, research consulting, commercial strategy, and go-to-market enablement. You will oversee complex research delivery, advise customers on methodology and project scoping, and help strengthen retention and expansion opportunities. You will also collaborate closely with Sales, Research, Product, and other teams to improve customer journeys and enable scalable ways of working. This position is ideal for a research leader who combines strong analytical expertise with commercial judgment, exceptional customer care, and a hands-on approach.