Director of Product, Customer Lifecycle & Engagement

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Product, Customer Lifecycle & Engagement based in United States.

This executive product leadership role is responsible for shaping and delivering customer lifecycle strategies that improve engagement, retention, loyalty, and long-term customer value.
The position leads the vision for connected member experiences across digital, assisted, and partner channels, ensuring customers receive meaningful support throughout their journey.
The role combines strategic thinking, product innovation, and operational execution to drive measurable improvements in satisfaction, engagement, and business growth.
Working closely with senior leaders across Product, Technology, Marketing, Operations, Sales, and Customer Experience, this leader influences enterprise-wide priorities.
The position requires a customer-focused product executive who can translate insights and data into impactful solutions.
You will lead a talented product organization while building scalable capabilities, fostering innovation, and delivering experiences that strengthen long-term customer relationships.