Sr. Director, AI Powered Service Delivery & Automation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Director, AI Powered Service Delivery & Automation based in United States.

This senior leadership role is responsible for driving the next generation of intelligent service delivery through AI, automation, and autonomous operations.
The position will lead the transformation of managed services from traditional support models into AI-enabled, data-driven, and highly scalable operations.
You will define strategic roadmaps, deploy advanced automation capabilities, and improve service quality, productivity, and customer outcomes.
Working across engineering, delivery, operations, and product teams, you will shape how enterprise technology services are delivered globally.
The role offers the opportunity to influence large-scale digital transformation initiatives and build innovative AI-powered capabilities.
You will combine technical expertise, operational leadership, and business vision to create measurable improvements in efficiency and service excellence.