CX Operations & AI Enablement Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Operations & AI Enablement Specialist based in the United States.

This is a hands-on opportunity to own the systems, automation, and AI capabilities powering a growing Customer Operations organization.
You will work across customer support, trust & safety, partner experience, and logistics operations to make processes faster, smarter, and more scalable.
The role combines Zendesk administration, AI-driven automation, integrations, reporting, and production troubleshooting.
You will take ownership of an evolving technical environment, improving reliability while building the next generation of CX automation.
The position is ideal for a systems-minded builder who enjoys diagnosing complex issues and quickly turning ideas into practical solutions.
You will have significant autonomy to shape the roadmap, introduce new capabilities, and increase automation and customer-service efficiency.
This is a fast-moving, remote-first environment where high ownership, curiosity, and comfort with ambiguity are highly valued.