Customer Transformation Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Transformation Specialist based in United Kingdom.

This role focuses on helping customers achieve measurable value by improving how they buy, sell, operate, and engage with digital solutions.
You will work directly with customers to understand their workflows, uncover operational challenges, and identify practical opportunities for improvement.
The position combines customer success, account management, operational transformation, and consultative problem-solving.
You will lead discovery conversations, challenge assumptions, manage objections constructively, and guide customers toward meaningful behavior changes.
Your insights will also help shape product improvements, support strategies, marketing messages, and revenue initiatives.
Success will be measured through customer adoption, improved digital activity, stronger trust, and actionable feedback across the wider organization.
This is a high-ownership role for a collaborative professional who enjoys customer interaction and turning real-world challenges into better outcomes.