Customer Support Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Manager based in United States.

The Customer Support Manager will lead the day-to-day operations of a high-volume customer support function, ensuring reliable coverage, responsiveness, and consistently high service levels.
You will guide supervisors and team leads, establish clear performance expectations, and foster a culture of accountability and continuous improvement.
The role combines people leadership with operational problem-solving, using customer feedback and support metrics to identify trends and improve processes.
You will work closely with Production and other cross-functional teams to resolve complex issues involving orders, manufacturability, and job status.
Success in this position requires strong organization, sound judgment, and the ability to remain effective as priorities and processes evolve.
You will also help strengthen training, workflows, and support tools while keeping leadership informed of risks and opportunities.
This is an excellent opportunity for a hands-on support leader who enjoys building efficient teams and delivering a consistently strong customer experience.