Customer Success Manager, Mid-Market

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Mid-Market based in Canada.

As a Customer Success Manager, you will own relationships with a portfolio of mid-market customers and help them achieve meaningful, long-term value from their SaaS investment.
You will build trusted partnerships through proactive communication, strategic planning, and data-driven customer engagement.
The role combines relationship management with a strong analytical focus on adoption, retention, growth, and customer advocacy.
You will collaborate closely with Customer Enablement, Account Management, Product, Support, and Services teams to deliver a seamless customer experience.
By using customer health data and engagement insights, you will identify opportunities to strengthen adoption, mitigate churn, and drive positive outcomes.
You will also help turn successful customer experiences into stories, insights, and advocacy opportunities that influence the broader business.
This is an excellent opportunity for a relationship-oriented and highly organized professional to grow within a collaborative, remote-first SaaS environment.