Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in United States.

This role will lead the successful delivery of a high-volume creative program supporting small and medium-sized businesses with stronger video-based demand generation. You will manage a portfolio of approximately 20 or more concurrent client engagements, ensuring every project progresses smoothly from onboarding through final delivery. The position combines client management, project coordination, creative production oversight, financial tracking, and portfolio health monitoring. You will serve as a central connection point between clients, creative teams, strategy, finance, and account stakeholders. Success requires disciplined execution, proactive communication, and the ability to identify and resolve risks before they affect delivery. This is an opportunity to work in a fast-paced digital marketing environment where operational excellence and client experience directly influence program success.