Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Brazil.

This role offers the opportunity to become the primary owner of client relationships for a rapidly growing B2B technology platform serving consumer brands.
You will guide customers from onboarding through long-term adoption, ensuring they receive exceptional support and meaningful value from the platform.
The position combines relationship management, product adoption, retention, and expansion in a high-touch customer environment.
You will work closely with Product, Sales, and leadership teams, turning customer insights into actionable improvements and growth opportunities.
The role requires strong ownership, responsiveness, attention to detail, and the ability to operate effectively in a fast-moving startup environment.
You will also use AI and automation to streamline workflows, build scalable processes, and improve the customer experience.
This is an opportunity to shape a growing customer success function while helping build lasting relationships with ambitious brands.