Customer Service Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Manager based in Portugal.

The Customer Service Manager will lead a customer-focused team dedicated to delivering exceptional experiences and building strong client relationships.
This role combines people leadership, operational excellence, and continuous improvement to enhance service quality at scale.
You will oversee daily customer support operations, coach team members, and develop processes that improve efficiency and satisfaction.
The position requires close collaboration with cross-functional teams to ensure customer needs are understood and consistently addressed.
The ideal candidate is a proactive leader who thrives in a remote, fast-paced environment and enjoys solving complex customer challenges.
This is an opportunity to make a direct impact on customer loyalty, retention, and the overall service experience.