Customer Service Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Analyst based in the United States.

This role supports customer service operations through data analysis, reporting, documentation, and process improvement.
You will analyze service levels, complaints, case activity, and operational trends to help teams make informed decisions.
The position combines analytical problem-solving with hands-on coordination across branches, operations, and support teams.
You will investigate recurring service issues, identify documentation or data discrepancies, and help drive corrective actions.
The role also contributes to stronger processes, improved reporting accuracy, and more consistent customer experiences.
It is well suited to an analytical and organized professional who can manage multiple priorities while working independently.
This is a full-time, work-from-home opportunity in the United States.