Customer Onboarding Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Onboarding Manager based in the United States.

This role owns the end-to-end onboarding journey for medium and high-value hospitality clients, including complex multi-property hotel groups. You’ll guide customers from signed agreement to successful adoption through consultation, training, and structured implementation. The position combines project management, customer education, relationship building, and technology expertise. You’ll work with stakeholders at different levels, adapting your approach to each customer’s operational needs. You’ll also proactively identify opportunities to improve platform adoption and long-term customer outcomes. AI tools will be an integral part of your workflow, helping you create content, streamline communication, and identify onboarding risks. This is a high-autonomy, remote-first environment where ownership, adaptability, and measurable impact are highly valued.