Customer Experience Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Specialist based in the United States.

This role is an opportunity to make a direct impact on customer outcomes within the rapidly evolving solar and energy storage industry.
You’ll own complex and high-sentiment escalations, guiding customers toward clear and equitable resolutions.
The position combines technical solar expertise, empathetic communication, regulatory awareness, and strong case-management skills.
You’ll serve as a central point of coordination between customers, operations, legal teams, field service partners, and other internal stakeholders.
Beyond resolving individual cases, you’ll identify recurring issues and help improve processes, documentation, and customer experience standards.
The role offers meaningful autonomy, opportunities to mentor peers, and the chance to influence operational excellence across a growing organization.
You’ll thrive in an environment that values accountability, transparency, collaboration, continuous learning, and customer advocacy.