Customer Escalation Specialist - Networking

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Escalation Specialist - Networking based in the United States.

This is an entry-level customer service opportunity supporting federal government customers in a fast-paced networking and infrastructure environment.
You will help manage customer requests, escalations, service cases, and post-sales support across a 24x7x365 operation.
The role combines customer relationship skills with foundational knowledge of networking, hardware, software, and service processes.
You will collaborate closely with global customer care, technical support, logistics, and internal service teams to drive timely resolutions.
Your work will directly contribute to SLA performance, customer satisfaction, accurate case management, and reliable service delivery.
The position is remote/teleworker and requires flexibility to work rotating first, second, and third shifts, including weekend rotations.
It offers an opportunity to build valuable experience in networking services, enterprise customer support, and technology operations.