Chef de service de district - Garantie Montréal / District Service Manager - Warranty Montreal

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Chef de service de district - Garantie Montréal / District Service Manager - Warranty Montreal based in Canada.

This is a remote leadership opportunity focused on improving customer retention, service quality, and warranty performance across a network of dealerships.
The role combines operational oversight, dealer coaching, customer experience management, and warranty administration.
You will act as a key liaison between internal teams, dealership partners, and customers, helping ensure service policies and procedures are consistently followed.
A strong focus will be placed on reducing warranty waste, improving first-time repair outcomes, and managing goodwill and policy-related spend.
You will also support field actions, audits, training standards, and warranty labour rate processes across the district.
The position offers significant autonomy, cross-functional collaboration, and regular interaction with dealership leadership.
This role is ideal for a bilingual leader who combines analytical judgment, business acumen, and a strong customer-service mindset.