Senior Analyst, Customer Success Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Analyst, Customer Success Operations based in the United States.

This role sits at the intersection of Customer Success, Revenue Operations, analytics, and strategic execution.
You will help improve the productivity and effectiveness of customer-facing teams through better reporting, processes, and operational programs.
The position offers broad exposure to complex cross-functional initiatives and provides an opportunity to influence how Customer Success programs are designed and delivered.
You will turn customer and business data into actionable insights, helping leaders understand performance and identify opportunities for improvement.
Working across Account Management, Customer Success, pre-sales, and other teams, you will bring valuable operational context to strategic projects.
The ideal candidate thrives in ambiguity, takes ownership, and enjoys becoming a trusted resource for teams navigating complex problems.
This is an excellent opportunity for an analytical and highly organized professional looking to make a meaningful impact within a fast-paced B2B SaaS environment.