Analista de Service Desk (Turno noturno 12x36)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Service Desk (Turno noturno 12x36) based in Brazil.

This is an opportunity to join an engineering team providing essential technical support in a dynamic, technology-driven environment.
Working on a 12x36 overnight schedule, you will act as the first point of contact for users, ensuring timely and effective resolution of technical requests and incidents.
The role combines service desk support, system monitoring, preventive maintenance, and incident management.
You will help maintain the availability and reliability of systems and equipment while minimizing operational impact for users.
When issues require deeper expertise, you will collaborate with second- and third-level teams to ensure appropriate escalation and resolution.
The position is ideal for a proactive professional with logical reasoning, a strong sense of urgency, and clear communication skills.
As a remote role, it offers the opportunity to work in a collaborative technical environment while supporting critical operations during the night shift.