What is the expected hourly pay for the Customer Account Coordinator role at Georgia-Pacific in Olympia, WA?

The anticipated hourly wage for the Customer Account Coordinator position at Georgia-Pacific in Olympia, WA ranges from $25.00 to $28.00. This role may also be eligible for variable pay in the form of bonuses.

What are the typical working hours for this position?

The standard schedule for the Customer Account Coordinator is Monday through Friday, from 7:30 AM to 4:30 PM Pacific Standard Time. Flexibility may be required as business needs arise.

What is Georgia-Pacific's approach to employee development and career growth?

Georgia-Pacific, as a Koch company, empowers employees and encourages continuous learning. They focus on fostering an environment where individuals can unleash their potential and grow their careers, especially within dynamic plant settings.

What are the basic qualifications for the Customer Account Coordinator position?

Candidates need at least 2 years of customer service or operational experience in a fast-paced setting, strong communication and organizational skills, the ability to manage multiple priorities, and a willingness to work on-site.

Does Georgia-Pacific offer remote work options for the Customer Account Coordinator role?

This Customer Account Coordinator position is based in Olympia, WA, and requires on-site work. While the primary role is on-site, there might be occasional flexibility for up to 10% travel based on business needs.

What kind of benefits does Georgia-Pacific offer its employees?

Georgia-Pacific provides a comprehensive benefits package focused on employee wellbeing, including medical, dental, vision, retirement plans, paid time off, and educational assistance, among other potential benefits depending on specific circumstances and location.

What ERP systems experience is beneficial for this role?

Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS is considered a plus and can help you stand out for the Customer Account Coordinator position.

Customer Account Coordinator

Georgia-Pacific LLC · Olympia, WA

On site
Full-time
$58,240 / year
Olympia, WA

Job highlights

Manage customer accounts and order process from start to finish.
Act as liaison between customers and internal teams.
Handle order entry, item setup, and issue resolution accurately.
Coordinate with sales, shipping, and production daily.
Utilize Microsoft Office for daily workflow management.

About the role

Job Title

Customer Account Coordinator

Location

Olympia, WA

Job Summary

Georgia-Pacific is seeking a Customer Account Coordinator in Olympia, WA. This role is crucial for managing customer relationships and overseeing the order process from initiation to completion. The ideal candidate will excel in a fast-paced manufacturing environment, demonstrating accuracy, accountability, and strong cross-functional communication skills. Responsibilities include order entry, item setup, light accounting, and proactive customer communication.

Schedule

Monday – Friday | 7:30 AM – 4:30 PM PST (with flexibility as needed)

Our Team

Join a collaborative and empowering team at Georgia-Pacific's Olympia box plant. We value continuous learning, problem-solving, and integrity. Our Customer Service team is vital to operational smoothness and regional customer support.

What You Will Do

Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution.
Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish.
Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed.
Track and reconcile order-related information, supporting light billing and payment tracking functions.
Monitor and track customer inventory levels and shipment status using Excel or other internal tools.
Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns.
Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve.
Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows.

Who You Are (Basic Qualifications)

2+ years of customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service.
Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure.
Strong communication skills and the ability to build relationships across departments and with customers.
Highly organized and detail-oriented, especially in managing data and account accuracy.
Willingness to work on-site with occasional flexibility for travel based on business needs (up to 10%).

What Will Put You Ahead

Strong Excel skills (data entry, basic formulas, spreadsheet organization).
Experience in order management, inventory coordination, or accounting-related administrative work.
Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS.
Previous experience managing customer accounts and collaborating with sales, shipping, or production.
Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment.

Compensation

For this role, we anticipate paying $25.00 - $28.00 per hour. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Hiring Philosophy

Georgia-Pacific (a Koch company) values diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day –to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).

Key skills/competency

Customer Service, Order Entry, Account Management, Communication, Problem-Solving, Microsoft Excel, Data Entry, Cross-functional Collaboration, Attention to Detail, Manufacturing Support.

Skills & topics

Customer Account Coordinator
Customer Service
Order Entry
Account Management
Manufacturing Support
Logistics
Supply Chain
Georgia-Pacific
Olympia
Washington

How to get hired

Tailor your resume: Highlight your 2+ years of customer service or operational experience, emphasizing fast-paced environments and accuracy.
Showcase relevant skills: Detail your proficiency in Microsoft Excel, order management, and cross-functional communication in your application.
Prepare for interviews: Be ready to discuss how you handle competing priorities and maintain calm under pressure.
Understand the company: Research Georgia-Pacific's values and commitment to customer satisfaction and operational excellence.

Technical preparation

Practice order entry and data accuracy drills.,Master Microsoft Excel functions for data management.,Familiarize yourself with ERP system concepts.,Review common manufacturing workflows.

Behavioral questions

How do you handle conflicting priorities calmly?,Describe a time you ensured accuracy under pressure.,How do you build relationships with diverse teams?,Give an example of proactive customer communication.

Frequently asked questions

What is the expected hourly pay for the Customer Account Coordinator role at Georgia-Pacific in Olympia, WA?: The anticipated hourly wage for the Customer Account Coordinator position at Georgia-Pacific in Olympia, WA ranges from $25.00 to $28.00. This role may also be eligible for variable pay in the form of bonuses.
What are the typical working hours for this position?: The standard schedule for the Customer Account Coordinator is Monday through Friday, from 7:30 AM to 4:30 PM Pacific Standard Time. Flexibility may be required as business needs arise.
What is Georgia-Pacific's approach to employee development and career growth?: Georgia-Pacific, as a Koch company, empowers employees and encourages continuous learning. They focus on fostering an environment where individuals can unleash their potential and grow their careers, especially within dynamic plant settings.
What are the basic qualifications for the Customer Account Coordinator position?: Candidates need at least 2 years of customer service or operational experience in a fast-paced setting, strong communication and organizational skills, the ability to manage multiple priorities, and a willingness to work on-site.
Does Georgia-Pacific offer remote work options for the Customer Account Coordinator role?: This Customer Account Coordinator position is based in Olympia, WA, and requires on-site work. While the primary role is on-site, there might be occasional flexibility for up to 10% travel based on business needs.
What kind of benefits does Georgia-Pacific offer its employees?: Georgia-Pacific provides a comprehensive benefits package focused on employee wellbeing, including medical, dental, vision, retirement plans, paid time off, and educational assistance, among other potential benefits depending on specific circumstances and location.
What is Georgia-Pacific's stance on diversity and inclusion in hiring?: Georgia-Pacific, in line with Koch companies, values diversity of thought, perspectives, aptitudes, experiences, and backgrounds. They are committed to being Military Ready and are Second Chance employers.
What ERP systems experience is beneficial for this role?: Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS is considered a plus and can help you stand out for the Customer Account Coordinator position.

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