Production Readiness Lead - Game Developer Experience (GDX)
Electronic Arts (EA) · Vancouver, BC
- On site
- Full-time
- CA$150,000 / year
- Vancouver, BC
Job highlights
- Ensure game services are production-ready before launch.
- Identify and resolve operational gaps pre-launch.
- Partner with Engineering and Product teams.
- Define readiness expectations for new services.
- Drive operational excellence in game development.
About the role
About Electronic Arts (EA)
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
The Electronic Arts Information Technology (EAIT) organization works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."
About the Role
As part of the Game Developer Experience (GDX) organization, you will work directly with product and engineering teams to ensure services are ready before they go live. This includes identifying operational gaps, aligning on what “ready” looks like, and helping teams address those gaps prior to launch.
In this role, you will partner with Engineering, Product Management, and Service Operation leaders to ensure products are prepared to operate in production from day one. You will help teams define and meet clear expectations for observability, automation, documentation, and support readiness.
This is a hybrid role (3 days per week in the office) reporting to the Director of Service Operations.
Responsibilities
- Work with product and engineering teams to ensure services are operationally ready before go-live, identifying gaps and helping drive them to resolution prior to launch.
- Lead and support launch readiness reviews, ensuring services meet expectations before production and that risks are clearly understood.
- Ensure teams have the necessary operational foundations in place before launch, including runbooks, monitoring and alerting, on-call readiness, and clear incident response paths.
- Identify operational risks early, work with teams on mitigation plans, and support decisions when risks remain at launch.
- Partner across Engineering, Product, SRE, Customer Support, and Operations to align on readiness expectations and ensure accountability for closing gaps.
- Enable a digital-first, automation-forward support approach by ensuring products are designed with operational readiness from Day 1.
- Integrate standards for observability, automation, and operational workflows into how products are built and launched.
Qualifications
- 8+ years of experience in Operations, Technical Program Management, Platform Operations, or similar roles working closely with product and engineering teams.
- Experience preparing services or products for launch, including defining readiness expectations and working through operational gaps prior to go-live.
- Strong understanding of operational practices such as monitoring, alerting, incident response, runbooks, and on-call readiness.
- Experience working across multiple teams to align on priorities, address risks, and drive outcomes.
- Ability to identify operational risks, communicate tradeoffs, and support decision-making in complex environments.
Compensation And Benefits
The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
PAY RANGES
British Columbia (depending on location e.g. Vancouver vs. Victoria) *$133,500 - $186,400 CAD
Pay is just one part of the overall compensation at EA. For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.
About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Key skills/competency
- Production Readiness
- Game Developer Experience (GDX)
- Service Operations
- Launch Readiness
- Operational Gaps
- Monitoring and Alerting
- Incident Response
- On-call Readiness
- Risk Mitigation
- Cross-functional Collaboration
Skills & topics
- Production Readiness
- Game Developer Experience
- GDX
- Electronic Arts
- EA
- IT Operations
- Technical Program Management
- Launch Readiness
- Service Operations
- Monitoring
- Alerting
- Incident Response
- On-call
- Risk Management
- SRE
- Vancouver
- Canada
- Hybrid
- Gaming
- Entertainment
How to get hired
- Tailor your resume: Highlight 8+ years of experience in Operations or Technical Program Management, emphasizing launch readiness and cross-team collaboration.
- Showcase operational expertise: Detail your experience with monitoring, alerting, incident response, runbooks, and on-call readiness in your application.
- Demonstrate risk management: Provide examples of how you've identified operational risks, developed mitigation plans, and supported complex decisions.
- Research EA's GDX: Understand EA's commitment to Game Developer Experience and how your role contributes to smoother game launches.
- Prepare for interviews: Be ready to discuss your experience in driving operational readiness and partnering with diverse teams to achieve launch goals.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the Production Readiness Lead role at Electronic Arts?
- The Production Readiness Lead (GDX) at Electronic Arts ensures that new game services and products are fully prepared to operate in production from day one. This involves identifying and addressing operational gaps before launch, partnering with engineering and product teams, and establishing clear expectations for observability, automation, and support.
- What are the key responsibilities for the Production Readiness Lead at EA?
- Key responsibilities include leading launch readiness reviews, ensuring operational foundations like runbooks and monitoring are in place, identifying and mitigating operational risks, and integrating standards for observability and automation into product development lifecycles.
- What qualifications are required for the Production Readiness Lead position at EA?
- Candidates need over 8 years of experience in Operations, Technical Program Management, or similar roles. Experience preparing services for launch, a strong understanding of operational practices (monitoring, incident response, etc.), and the ability to work across multiple teams are essential.
- What is the work arrangement for this role at Electronic Arts?
- This is a hybrid role, requiring employees to be in the office three days per week. The specific office location will depend on the team and reporting structure within EAIT.
- What is the salary range for the Production Readiness Lead role at EA in Canada?
- The pay range for this role in British Columbia, Canada, is approximately $133,500 to $186,400 CAD. Actual compensation will depend on factors like experience, qualifications, and location.
- What benefits does EA offer to employees in Canada?
- EA offers a comprehensive benefits package in Canada, including vacation time, sick leave, parental leave top-ups, extended health/dental/vision coverage, life and disability insurance, and a retirement plan. Some roles may also be eligible for bonuses and equity.
- How does EA ensure services are ready for launch?
- EA's GDX team works with product and engineering teams to define 'readiness' criteria, identify potential operational issues early, and implement solutions before services go live. This proactive approach minimizes risks and ensures a smooth production experience.
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